https://amzn.to/44P6GXZ
Description
Location: This position is located at our Dublin, OH campus with hybrid flexibility.
We’re on a mission to make healthcare simpler and more effective. We fight to ensure our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®. We’re committed to building diverse and inclusive teams, so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.
At Quantum Health, we are passionate about our members and always strive to provide the best experience possible while helping them navigate through their healthcare journey. Within the Workforce Management team, the WFM Senior Performance Analyst will govern and support the WFM Queue Performance Practice and will participate in the coordination, support, and maintenance necessary to ensure the proper and effective performance management of POD (LOB) Operations queues with an emphasis on interval data analysis. Serves as a workforce management analytical SME for data analytics, performance management reporting, and other related work as needed. Works with POD Operations to identify and analyze measured improvements based on Queue Performance guidelines. With general direction, plans and assists in the implementation of solutions that will maximize WFM Performance effectiveness through the use of technology and people solutions. May assist with the development of less tenured workforce management personnel; this role requires a specific understanding of the WFM Lifecycle, SLAs and KPIs, and FTE optimization. Additionally, the analyst will play a critical part in analyzing and providing insights regarding the effectiveness of the contact center operations processes and the effectiveness of the contact center trending.
What you’ll do
What you’ll bring
What’s in it for you
What you should know
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#LI-AT1 #LI-Hybrid
Note: Compensation information published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.
Recruiting Scams: Unfortunately, scams targeting job seekers are common. To protect our candidates, we want to remind you that authorized representatives of Quantum Health will only contact you from an email address ending in @(url removed). Quantum Health will never ask for personally identifiable information such as Date of Birth (DOB), Social Security Number (SSN), banking/direct/tax details, etc. via email or any other non-secure system, nor will we instruct you to make any purchases related to your employment.
If you believe you’ve encountered a recruiting scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov and your state’s Attorney General at (url removed).
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