MUST:
TS required
Experienced Tier 2 Desktop Support
MCP cert preferred
Requires 4 years relevant experience without a Degree or 2 years relevant experience with a degree.
4- 5 years overall and at least 1 year Tier 2 min.
Experienced with responding to escalated help desk tickets relating to : troubleshooting problems ,
Re-image and encrypt laptop computers.
Requires a High School diploma, AS or BS preferred.
DUTIES:
Will receive escalated incidents as prioritized by the Government manager, according to defined criteria.
Assist FEMA users by responding to escalated tickets for the following types of support requests:
Assist customers, troubleshoot problems, and coordinate technical support
Review malfunctioning computing devices and/or associated hardware to isolate defective parts or determine whether inappropriate logical configurations are causing malfunctions
Re-image and encrypt laptop computers.
Deploy new and replace broken or outdated hardware: printers, scanners, faxes, smartphones
Remediation of unresolved patches and corrupt software installations
Workstation/Laptop Hardware – Configuration Management Support
Software and application support
*Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.
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