QGenda Looking for Head of Customer Education at United States Full Time

QGenda’s Customer Experience team offers unparalleled industry expertise and proven experience to drive results at every stage of the customer lifecycle. An outstanding customer education program is a critical component to our customers fully adopting the QGenda platform and ultimately realizing their business goals and objectives.

This is a strategic role that will own all aspects of QGenda’s customer education efforts, starting with defining an industry leading, modern customer education program and the path to realization. The Head of Customer Education will be required to think long-term on how to evolve customer education beyond initial inception ensuring continuous transformation into a competitive advantage against industry competitors.

Tactical nature of this role will include close leadership oversight and program management of the development of new education programs, establishment and management of key partnerships and management of staff. Additionally, the Head of Customer Education will be establishing a process to monitor results of all customer education efforts, with regular reporting and feedback analysis to determine effectiveness of the program and to identify areas for further development.

How You’ll Make An Impact

• Spearhead the development of QGenda’s customer education program by defining and executing a strategy for a modern customer learning program
• Leverage the latest trends and tools in the learning and development space to ensure QGenda’s customer education program is cutting-edge
• Lead the development and management of engaging and progressive customer education plans that include live training, e-learning, certification programs and supporting documentation materials, utilizing a combination of outside consulting services and internal resources. Provide strategic direction and ensure quality of deliverables meet the highest standards
• Collaborate closely with cross-functional teams to gain insights into customer knowledge gaps and identify opportunities for education projects. Act as a bridge between departments to ensure education addresses specific deficiencies within customer experience and contributes to overall success of the business
• Establish mechanisms to measure the effectiveness of the customer education program, capturing both qualitative and quantitative data to identify areas of improvement
• Develop and manage operating budget for customer education program and all efforts around it. Effectively monitor and control expenses through regular monitoring, tracking and preparation of management reports

Who You Are

• Experienced communicating with and presenting to senior leadership and stakeholders
• Passionate about revolutionizing learning experiences and strategic advancement
• Self-starter who exhibits accountability and strong organizational skills
• Able to communicate and collaborate across multiple and diverse teams

Experience You Bring

• 5+ years’ progressive experience in customer learning and development, with a track record of implementing large-scale innovative learning solutions in the tech industry (preferably SaaS)
• 3+ years of experience leading high performing training and education teams, including management of subcontractors
• Experience designing blended programs including eLearning, instructor-led training and virtual education
• Experience with Learning and Knowledge Management Systems
• Ability to travel up to 30%

Not Required, But Nice To Have

• Certifications in learning and development, such as CPLP, CPTM, or equivalent, are highly desirable

At QGenda, we value and respect our employees and their contributions, and we recognize their individual efforts to promote career development, financial security and well-being. The salary range for this role is $130,000 to $170,000, and actual pay is based on skills, experience, education and other relevant factors for a potential new employee. This job is eligible for bonus pay.

Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Who We Are

QGenda is redefining healthcare workforce management everywhere care is delivered. We’re on a mission to empower the healthcare industry to better onboard, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.

At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.

QGenda is headquartered in Atlanta, with additional offices in Baltimore, MD.

To learn more about QGenda, visit us at qgenda.com or follow us on Instagram (@QGendaLife) or LinkedIn.

What’s In It For You

We offer a comprehensive total rewards package to support our employees and their family’s day-to-day needs, well-being and major life events, which includes:

• Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
• Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
• Paid parental leave for birth, adoption or permanent placement
• 401(k) with company match
• Options to work at one of our two offices in a hybrid-working model or remotely from home, depending on the position
• Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more

QGenda delivers technology solutions to improve how healthcare is delivered and increase access – for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion, equity for all.

QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.

If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accomodation or assistance you are requesting. Do not include any medical or health information in your email. We will respond to your email promptly.