Purelogics is seeking an experienced ServiceNow Operations Manager to join our team in McLean, VA. The successful candidate will be responsible for managing the day-to-day operations of our ServiceNow platform and ensuring its availability and performance.
The ServiceNow Operations Manager will be responsible for:
• Manage the day-to-day operations of the ServiceNow platform, including platform availability, performance, and capacity.
• Monitor and troubleshoot platform performance, including identifying and resolving system issues.
• Develop and maintain system documentation, including architecture diagrams, user guides, and system processes.
• Ensure system security and data integrity standards are met.
• Develop and implement system upgrades and patches.
• Monitor system performance and usage, and recommend and implement improvements.
• Develop and enforce system policies and procedures.
• Provide technical guidance and support to system users.
• Design and develop custom ServiceNow applications and workflows.
• Analyze user requirements and develop solutions to meet those requirements.
• Create and maintain system reports and dashboards.
• Develop and maintain system integrations with other systems.
• Coordinate with vendors and other teams to ensure system availability and performance.
• Participate in system design and architecture reviews.
• Manage system backups and disaster recovery plans.
• Perform other duties as assigned.
The successful candidate will have:
• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 3+ years of experience with ServiceNow IoTM
• Experience with system design, development, and implementation.
• Strong knowledge of ServiceNow platform and related technologies.
• Experience with system integration and data migration.
• Knowledge of system security and data integrity standards.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Ability to multitask and prioritize tasks.
• Ability to work in a fast-paced environment.
• Ability to work on multiple projects simultaneously.
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