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With Collective Medical & Audacious Inquiry, we’ve become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient’s journey.
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Position Location:
Remote, USA
Position Summary
The Customer Engagement Marketing team is part of the Portfolio Marketing team and responsible for downstream marketing communications to drive further penetration of our solutions. We strive to empower our customers with a relevant and valuable digital experience as they interact with our customer online communities and nurture programs. We leverage positive customer experiences to influence buyer decisions.
A Customer Engagement Marketing Manager at PointClickCare is responsible for planning and executing programs to support customer engagement initiatives. This includes strategically focusing on nurture programs and engagement in their respective customer’s online community, as well as serving as the internal promoter for customer engagement cross-functionally within the organization.
Working closely with customer-facing teams to drive adoption strategy and advocate mobilization to support sales and marketing goals, leveraging voice of customers to help foster more champions who seed adoption efforts. They will uphold PointClickCare’s customer-centric focus and be responsible for ensuring that advocacy of product value is part of every marketing campaign.
They will contribute to measurement and reporting using applicable technology, tools and processes to ensure delivering measurable business results.
This open role reports to the Director, Customer Engagement Marketing and is primarily focused on Acute and Payor (A&P) markets. This is a permanent full-time role.
Key Responsibilities
Background/Required Experience
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $97,000 – $110,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
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