PlayCore Looking for Customer Service Representative at Fort Payne, AL  Full Time

PlayCore’s mission is to build healthy communities through Play and Recreation. We invest in employee training and development in a big way, so you can build your future along with ours, creating an impactful career unique to you.

The PlayCore Southern Fulfillment Center has been a part of the Fort Payne and DeKalb County community since 1979. Our roots are in playgrounds, but we design, manufacture, and build complete recreation environments all over the world using the widest range of products you can get from one manufacturer!

“Together, we can help people build stronger communities – we’re just getting started.” Come join our PlayCore Family today!

Summary

The Customer Service Representative is a member of the customer support group for all brands. This position will support and backup each customer support and be a liaison to the manufacturing, production, and transportation teams.

Why work for PlayCore?

• Day 1 Benefits!
• Educational Opportunities!
• Fun and diverse Team!
• Employee Appreciation Lunches!
• Birthday lunches!
• Competitive Pay!

Education and/or Experience

• College or equivalent business experience
• Must have excellent telephone skills with the ability to deal with potentially irate customers, vendors, and representatives in a professional manner
• Must have excellent communication skills
• Must be proficient in Outlook, Excel, Word, PowerPoint, and be able to adapt and learn new solutions software.
• Strong sense of urgency and motivation

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must have the ability to write routine reports and correspondence as well as be able to speak effectively before groups of customers or employees of the organization.

Reasoning Ability

Must have the ability to define problems, collect data, establish facts, and draw valid conclusions.

Computer Skills

To perform this job successfully, an individual should be proficient in Excel, Word, and PowerPoint software.

Other Skills

The ability to Speak and translate Spanish would be preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will frequently walk and sit; use hands and fingers, handle or feel; reach with hands and arms and talk or listen.

The employee will occasionally lift and/or move up to 25 pounds. (50 pounds is the max)

Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually quiet, except in the manufacturing environment where PPE may be required.