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Job Description
Senior Verint Network Engineer (CCSD)
Job Locations
US
US
| Requisition ID | 2023-137323 | Position Category | Engineering | Clearance | Agency Clearance | Sector | Citizen Security & Public Services |
Responsibilities
We are hiring. Peraton is seeking for a Senior Verint Engineer. This position is Hybrid Telework. Must be local to the MD and GA area. Must be able to work onsite one day a week.
What you will do:
Experience with Contact Center technology including CISCO, Verint or, Nice, or Genesys. Strong IT background in troubleshooting Contact center issues associated with recording software including Verint Impact 360. Able to host meetings and discuss Contact center issues; strong ability to express themselves orally and written. Must at least have intermediate level knowledge of the Microsoft Servers and clients. Must have a customer service background; must be able to write a standard operating procedure or deskside guide; familiar with Service now or other incident management and change management system. Must have ability to be engaged and show initiative by taking a proactive approach to incident management.
Qualifications
Required Qualifications:
- 7+ years’ experience with contact center technologies, especially in contact recording, IVR and telephony platforms.
- 3+ years’ experience with Verint or similar platforms utilizing conversational AI, preferably in a Federal government environment.
- Skills and experience with Microsoft Office products specifically MS Word, Excel, PowerPoint, Project, and Visio
- Must at least have intermediate level knowledge of the Microsoft Servers and clients.
- Must have a customer service
- Excellent communications skills
- Must be a US Citizen or a Green card Holder (must have 3 years of US residency on the Green card)
Bachelor’s degree and at least 8 years of experience. Additional years of experience maybe accepted in lieu of the degree.
Preferred Qualifications:
- Active MBI clearance
- Contact Center experience
Benefits:
At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We’re fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way
#LI-ET1
Peraton Overview
Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.
Target Salary Range
$66,000 – $106,000. This represents the typical salary range for this position based on experience and other factors.
EEO
An Equal Opportunity Employer including Disability/Veteran.
We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.
