Requisition ID | 2023-137325 |
Position Category | Technical Support / Help Desk |
Clearance | Agency Clearance |
Sector | Citizen Security & Public Services |
Responsibilities
We are looking to add an Acqueon Predictive Dialer Engineer SME to our contact center division high performing team. This position is Hyrbid, local to MD and GA area.
What you will do:
The qualified individual must have experience with Contact Center technology including Cisco, Verint or, Nice, or Genesys. Strong IT background in troubleshooting contact center issues associated with recording software including Aqueon Predictive Dialer. Able to host meetings and discuss Contact center issues; strong ability to express themselves orally and written. Must at least have intermediate level knowledge of the Microsoft Servers and clients. Must have a customer service background; must be able to write a standard operating procedure or deskside guide; familiar with Service now or other incident management and change management system. Must have ability to be engaged and show initiative by taking a proactive approach to incident management.
Qualifications
Required Qualifications:
Preferred Qualifications:
Benefits:
At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We’re fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way
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Peraton Overview
Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted and highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies across the intelligence, space, cyber, defense, civilian, health, and state and local markets. Every day, our employees do the can’t be done, solving the most daunting challenges facing our customers.
Target Salary Range
EEO
We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.
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