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Responsibilities
- Partner with senior staff to make decisions for operational activities and set strategic goals
- Plan and monitor the day-to-day running of the operational areas to ensure smooth progress
- Supervise staff from different departments and provide constructive feedback
- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
- Oversee our customer experience and customer support processes to enhance customer satisfaction
- Review financial information and adjust operational functions to promote profitability
- Revise and/or formulate policies and promote their implementation
- Manages Supply Chain and further develops programs to achieve objectives and goals
- Manage relationships/agreements with global and domestic partners/vendors
- Engage in Project Management to ensure initiatives are completed successfully and deliver on customer satisfaction levels
- Evaluate overall performance by gathering, analyzing and interpreting data and metrics
- Leadership of corporate programs and initiatives
- Ensure that the company runs with legality and conformity to established regulations
Qualifications
- Proven experience as Director of Operations or equivalent position (5+ years of experience a plus)
- Excellent organizational and leadership abilities
- Outstanding communication and people skills
- In-depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
- Working knowledge of data analysis and performance/operation metrics
- Familiarity with business software (e.g. ERP, CRM)
- BSc/BA in business administration or relevant field; MSc/MA will be a plus
