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MSTP – Helpdesk Technician – Mid
Primary Location: Quantico, VA
Must be a U.S Citizen
Security Clearance: Secret
Specific Responsibilities
Obsidian Solutions Group (OSG) is seeking a Help Desk Technician- Midto provide technical assistance and support for incoming questions and issues related to computer systems, software, and hardware. Assesses and troubleshoots computer support problems, performs diagnostic tests on programs, finds problem, and determines and implements solutions, applying understanding of computer software and hardware products and services.Provide Tier I and 2 customer support, bridge scheduling, and connectivity for Video Teleconferencing (VTC).
The mission of the MSTP is to provide training in MAGTF across the range of military operations, within the context of a Joint and/or Combined Task Force environment, to improve the warfighting skills, with the main effort of providing training and support.
Required Skills/Qualifications
IAT Level II
CCNA Collaboration certified (4) Must maintain privileged access to Marine Corps (5) Operational military experience w/ A/V systems and services with extensive knowledge in CISCO Call manager, VTC, and Enterprise Help Desk support. Mobile support requires extensive knowledge of Purebred key management, BlackBerry Unified Endpoint Management (UEM)
Familiarity with ITSM systems (I.e., Remedy) and associated workflows.
Desired Skills/Qualifications
Mid-Level – Bachelor’s Degree or equivalent w/ 3+ Years Direct Relevant Experience
Proficiency using MS Word, Excel, Adobe, and Outlook skills.
Strong verbal, written, interpersonal, communication and presentation skills.
Physical Requirements and Work Environment
Normal Office Environment
Travel
N/A
Company Description
Obsidian Solutions Group LLC (OSG) is a fast-growing professional services firm based in Fredericksburg, VA. We create value for our customers by delivering technology-enabled & mission-oriented technical solutions that solve complex problems, protecting people, information, and assets. Our core capabilities are in providing Enterprise IT, Intelligence Analysis, Production & Development and Knowledge-Based Professional Services Solutions that enable the customer’s mission. Obsidian Solutions Group LLC is a certified 8(a), service-disabled, veteran-owned small business.
A career at Obsidian Solutions Group means you are able to put your expertise, credentials, and talents to great use working with customers in the DOD and Intelligence Community, while enjoying the excitement of working in a fast-growing organization committed to making a difference for our customers and in our community. Contribute independently and collaboratively alongside our amazing team of doers and thinkers. Obsidian Solutions Group is small enough to offer a family atmosphere yet large enough to deliver a highly competitive compensation package. We hire and retain the best in the industry, offering exceptional benefits that protect the well-being of our employees, their spouses and domestic partners, and their families.
Our corporate philosophy is centered on hiring and retaining employees with the requisite skills, professional experience, personal commitment, and ethical standards necessary to foster a culture of operational excellence necessary to surpass our customer’s expectations.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Obsidian Solutions Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, protected veteran status, and any other non-merit factor, or any other characteristic protected by law.
Obsidian Solutions Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, any other non-merit factor, or any other characteristic protected by law.
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