Oasis Marinas Looking for Regional Manager at North Port-Sarasota Area Full Time

Job Location

West Coast of Florida – Tampa, FL

Salary Range

$110,000.00 – $130,000.00 Salary

Travel Percentage

Up to 50%

Description

Regional Manager Job Description

About Oasis Marinas:

Founded in 2014 and based in Annapolis, Maryland, Oasis Marinas (Company) is the premier third-party marina management company in the United States, providing marina owners support across all aspects of marina management while ensuring boaters receive consistent, quality service and experiences. Oasis Marinas was founded by a team of boat owners with deep industry knowledge in facilities management, hospitality, and marketing; the company’s senior management team has decades of experience and a passion for hospitality. At present, the firm has an extensive pipeline for managed marinas and marina development and consulting projects with several in final contract executions stages.

About The Role

A Regional Manager assumes responsibility for the overall success of a group of marinas through providing leadership and support to a team of General and Assistant General Managers.

Effective Regional Managers are skilled in managing diverse operations. They have a strategic mindset and are excellent leaders. Expert abilities in financial and operational planning are also essential for the role.

The goal is to ensure our marinas will exceed our clients and customer’s expectations through successful talent management, service delivery, and financial performance

Responsibilities

• Talent Management-
• Executes transition and onboarding plans for new marinas and managers
• Leads a team of General Managers towards effective collaboration and attainment of goals
• Partners with Director of Talent on professional development efforts within the market
• Provides venues for feedback from all associates and responds accordingly
• Maintains regular contact with General Managers to ensure staffing needs are properly forecasted and staffing availability is being optimized
• Participates in local networking and hiring events to continually seek new talent to bring into the organization at all levels
• Ensures all new hires are receiving the proper on-the-job training
• Confirms all teammates are in approved company uniforms and in adherence with appearance standards
• Ensures compliance of key HR initiatives including required training and certifications
• Fosters team culture and engagement at both the management and individual site level
• Conducts weekly team meetings with General Managers focused around supporting their operational challenges and progress
• Holds individual weekly planning sessions with each manager on their team
• Operational Leadership-
• Optimizes and oversees operations to ensure efficiency and delivery upon brand standards for customer service excellence
• Able to provide guidance and leadership to management team at marinas, including a population of hourly associates in customer service, retail, maintenance, boatyards, and service departments
• Identifies areas for physical improvement of the marinas, and ensures continued progress
• Validates all marinas follow Oasis brand standards for overall appearance, including boater’s lounges and retail spaces.
• Evaluates performance using key metrics and holds team accountable to success
• Performs regular quality assurance audits and site visits at each marina
• Maintains knowledge of operational requirements and business reporting procedures
• Partners with Vice President, Marina Development on major construction projects of marinas
• Monitors social media accounts, reviews, and surveys, and acts as needed
• Takes efforts to expand awareness of marinas in local markets to strengthen community relationships.
• Financial Performance-
• Understands and utilizes all Oasis systems and each marina, including point-of-sale systems, revenue journals, and forecasts
• Reviews financial data of each marina regularly to ensure reporting is accurate
• Undertakes sound financial management to ensure marinas are profitable and stay within budget
• Develops action plans to control expenses or drive additional revenue
• Ensures weekly and monthly financial reporting deadlines are met for all locations
• Understands and reviews P&L statements and general ledgers
• Partners with General Managers to enforce Accounts Receivable collection plans
• Reviews Accounts Payable with managers, conducts cost/benefit analysis for all vendor relationships
• Risk Management-
• Identifies and ensures all locations are compliant with applicable safety measures, certifications, environmental regulations, and other state, local, or industry-specific requirements
• Ensures all operating equipment is in proper working condition
• Orders safety equipment to properly protect associates and customers
• Ensures proper safety signage is clearly visible at all necessary locations
• Validates daily property walks are being completed and documented by managers to identify and address and safety risks or preventative maintenance
• Fosters a harassment and bullying-free workplace
• Acts promptly to address any safety or HR complaints
• Immediately reports any injuries incurred by staff to corporate office
• Client Relations-
• Builds and maintains direct relationships with ownership and/or managing interests at each marina
• Conducts schedules monthly meetings with clients to seek feedback and share results
• Ensures weekly written updates are shared by General Manager, provides feedback to ensure communications are effective
• Maintains strict confidentiality with regards to client information
• Reports any client issues to Vice President
• Strides to develop client promotors who can assist in growth of Oasis portfolio
• Partners with business development team to identify and pursue any opportunities for expanded services or new opportunities.
• Works with marketing team to key events and priorities of marina ownership are being communicated

Qualifications:

• History of results as Area Manager, District Manager, General manager, or similar leadership role overseeing other managers
• Sound understanding of optimization of customer service operations and standards for success
• Strong adaptability and scheduling flexibility (including weekends and some holidays)
• Exceptional communication and interpersonal abilities
• Excellent organizational and leadership abilities
• Strong business acumen with a strategic orientation
• Experience in managing high-value and/or demanding clients
• Advanced knowledge of Microsoft Office, including Outlook and Excel
• Exceptional financial acumen with experience in forecasting, building budgets, expense controls, and revenue reconciliation.
• Excellent problem-solving abilities
• BS/BA in business administration and 5 years of related experience OR equivalent combination of education and experience.