NielsenIQ Looking for Team Lead at Subang Jaya Full Time

Acts as point-of contact between Operations and internal client services / clients to manage E2E operational queries and support to clients. Ensures that the team members are executing per SOP’s/defined business requirements; Validating their work executed. Delivers databases and outputs based on client specifications on time and at expected quality as well as engaging with stakeholders. Active contributor in the enhancement projects (design/impact assessment etc)

Responsibilities – Team Lead SO

• Responsible for the timely provision of data in the highest quality according to the agreed service level and requirements
• Process defined reports, schedules and processes by adhering to defined procedures, delivery schedules, and SLAs
• Acts as the clients’ advocate within NOC by providing feedback on clients’ needs, and challenging internal processes to best deliver on those needs
• Provide constructive input to Process Owners / Team Leads / Operations Manager to optimize and improve Operations effectiveness
• Understand the relationship of assigned processes to both upstream and downstream processes to guarantee clean data is delivered by eliminating the need for re-work from any Operations team.

Qualifications

• Bachelor of Science/ Computer Science/ Business Information Systems or IT equivalent / Statistic
• Minimum experience of 3 years+ and above in operations
• Excellent organization skills, aptitude to work in team and meet deadlines
• A high degree of accuracy, proactivity and attention to detail
• Programming/Language understanding; Good in Excel, Python and SQL.
• Good analytics skills and aptitude for data and operational processes
• Project management aptitude (critical path, task sequencing, problem solving, etc.)
• Common business language knowledge (English): speaking and writing with fluency

Additional Information

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

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