Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type
Regular
Cost Center
CC004723 CHS – Patient Access Center Admin
Pay Rate Type
Salary
Pay Grade
Health-31
Scheduled Weekly Hours
40
Work Shift
Job Description
The Manager of Quality and Training is responsible for improving the PAC service performance by effectively coaching agents and keeping leadership informed of staff performance as it relates to customer service and accuracy. The Manager of Quality and Training will continuously monitor agent performance, implement training and development needs, develop tip sheets and will work with agents to ensure excellent service performance. This position will be responsible for developing and implementing a best practice Customer Service Team within the PAC.
Additional Job Description
Education: Bachelor’s Degree or Equivalent Work Experience: 7 years progressive work experience and 2 years management experience
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
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