Log In
Sign Up
About Us
The Daimler Truck brand includes both FUSO and Mercedes-Benz Truck brands in the UK. Well known for our industry leading technology, we have led the world in heavy vehicle manufacturing for over 100 year. From the early years of Electro Pneumatics in transmissions to the latest ideas such as MirrorCam we are synonymous with ground-breaking product innovation. The future will be no different as we bring ZEV technologies such as hydrogen and BEV’s into the long distance haulage arena. We keeping the UK moving with Trucks you can trust
Our Customer Service really differentiates us from the competition. We are passionate about delivering the industries finest Customer Service and Parts (CS&P) experience.
More About The Role
- As our Head of Customer Service you will develop and drive high performance in the Authorised Repairer network across customer service and parts, delivering profitable growth for the network and Mercedes-Benz Trucks UK..
- As part of a talented district management team. Your key responsibilities will be:
- Continuously develop, create engagement with, and deliver the Trucks CSP strategy and Service Excellence. Take responsibility for creating a Truck focussed high-performing Authorised Repairer network with appropriate resourcing and capacity enabling the delivery of a brand matching customer experience.
- Lead and work with the Lead Dealer Development Manager to deliver excellence in field support resulting in the development of a highly professional Authorised Repairer network, delivering industry leading customer support and ensuring achievement of all MBTUK CSP goals and objectives, including specifically parts sales.
- Lead and work with the Service Contract and Warranty Manager to deliver excellence in these fields resulting in a well trained network following clear processes and guidelines.
- Represent MBTUK to Authorised Repairers and customers, and act as a role model for, and ensure delivery of, the Brand Values
- Lead the after sales marketing team to develop and deliver programmes that support the growth of the truck after sales business – Service, Parts + Connectivity
What We’ll Give You
As well as the opportunity to work for a great business who are passionate in everything that we do, we will offer you a competitive salary and discretionary bonus structure. We also hope you will love our products as much as we do, with access to our colleague’s car schemes. On top of that, you will be able to join our pension scheme and you will get a flexible benefit pot that can be used to find the benefits that are right for you.
As a member of our field team, you will represent the brand in a Company Car via our company car scheme.
We are here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme and Mental health First Aiders. What’s more, we will also encourage your development, with the training and knowledge you need to reach your potential.
What’s next?
Once you click apply, we will take you through to the Daimler (our parent company) careers portal. Here, you will need to complete a short 10-minute application form, attach your current CV and submit your salary expectations. Simple.
Closing Date: 22nd August 2023
Don’t forget to follow us on LinkedIn @ Mercedes-Benz Trucks UK Ltd.
Managing your data
We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us; we consider this to be an agreement to process your personal data in support of our recruitment and selection process.
Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application, in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.
Your application data is held within our secure application tracking system called Taleo – you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you, by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. You can also seek ‘job alerts’ once you are registered in Taleo and it’s possible your details may be returned in searches we conduct for new positions and we may contact you by email to let you know about them. We limit the storage of your data to the necessary period. Contact us as [email protected] for further information.
If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting, please contact the Chief Officer of Corporate Data Protection for the Daimler Group at the following address: Daimler AG, HPC E600, 70546 Stuttgart, [email protected].
About You
More about what you should be able to demonstrate
- Customer Focus – A commitment to customer satisfaction.
- Results Orientation – The ability to identify actions necessary to complete tasks and obtain results.
- Goal Achievement – The overall ability to set, pursue and attain achievable goals, regardless of obstacles or circumstances.
- Decision Making – The ability to analyse all aspects of a situation to gain thorough insight to make decisions
- Developing Others – The ability to contribute to the growth and development of others
- Problem Solving – The ability to identify key components of a problem to formulate a solution or solutions.
- Interpersonal Skills – The ability to interact with others in a positive manner.
- Influencing Others – The ability to personally affect others’ actions, decisions, opinions or thinking.
- Accountability for Others – The ability to take responsibility for others’ actions.
- Empathetic Outlook – The capacity to perceive and understand the feelings and attitudes of others.
- Conflict Management – The ability to resolve different points of view constructively.
- Self – Management – The ability to initiate tasks, prioritise and sustain momentum without external stimulation.
- Current right to work in the UK
Group
Daimler Truck AG
Organization
Mercedes-Benz Trucks UK Limited
