Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits . Eligibility may vary.
Position description
The Switchboard Operator utilizes an electronic directory database and is responsible for processing incoming and outgoing calls for Mayo Clinic Health System patients, visitors, staff, and the general public – providing necessary communication assistance in a variety of situations. In accordance with established hospital policies, the operator is responsible for following all general and emergency procedures accurately and in a timely manner which includes making phone calls, overhead announcements, pages, and other electronic notifications. Switchboard Operators assist all callers in a polite, articulate, professional, and clear manner. Ability to search phonetically in a database is required.
In addition, the Switchboard Operator may be responsible for the accurate check-in/admissions of incoming patients in the hospital setting as well as ED setting. This includes the verification of patient demographic information, collection of insurance data, the identification and/or creation of appropriate accounts.. The Switchboard Operator is required to ensure patient safety using positive patient identification protocols and obtain the appropriate consents as required. This role requires adherence to quality assurance guidelines.
Because the department is operational 24 hours a day, preparedness to work any shifts is required of all operators. May be responsible for other duties as directed.
Qualifications
Minimum Education: High School Diploma or GED required
Additional Requirements include:
Ability to read and communicate effectively
Basic computer/keyboarding skills, intermediate mathematic competency
Good written and verbal communication skills
Knowledge of proper phone etiquette and phone handling skills
Additional qualifications
Position requires good communication skills. Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures are preferred. Must have the ability to interact on a professional level with individuals from diverse backgrounds. Knowledge of and experience using an Epic RC/EMR system is preferred.
License or certification
N/A
Exemption status
Non-exempt
Compensation Detail
Compensation range is $15.81 / hour based upon union contract
Benefits eligible
Yes
Schedule
Part Time
Hours / Pay period
48
Schedule details
Varying daytime to mid-shift hours. Specific hours and days of the week will be discussed during the interview process.
Weekend schedule
10:00am – 6:30pm, every other weekend and holiday.
International Assignment
No
Site description
Mankato is one of the largest cities in southern MN and has earned several livability awards. Mankato’s economic growth leads Minnesota and is among the top in the nation. The city has a contiguous population area of 96,740 and 1.6 million people live within 60 miles of Mankato. Greater Mankato is centrally located in south central Minnesota, nestled in the scenic beauty of the Minnesota River Valley, with convenient access to Minneapolis-St. Paul just one hour away.
Recruiter
Joy Kundrata
EOE
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
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