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Mayo Clinic is the nation’s best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!
Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits . Eligibility may vary.
Position description
The Patient Liaison Specialist plays an integral role in creating a premium customer service experience while also providing operational support to ensure efficient business practices. The incumbent is responsible for responding to patient and guest inquiries, actively promoting services and products, scheduling appointments, patient/guest check in and check out, payment transactions, desk functions and supporting the patient care providers with pre/during/post service tasks. As an ambassador for Mayo Clinic, you are responsible for understanding and promoting excellent patient experience and helping to better the overall patient experience through leading by example. You are also to be assisting patients and guests with establishing an ongoing relationship with Mayo Clinic.
Qualifications
High school diploma or equivalent required. College preferred. Minimum of one year medical experience is required or two years customer service experience. Must have intermediate math skills and knowledge of proper phone etiquette. Must demonstrate strong verbal and written communication skills.
Additional qualifications
Must possess strong computer/technical and office skills. Past performance should demonstrate organizational skills, and the ability to communicate effectively with others. Must be able to efficiently handle a wide variety of tasks simultaneously and flourish in an extremely fast-paced environment. Attention to detail is a key factor for this position as well as being able to work independently of others.
Exemption status
Non-exempt
Compensation Detail
$19.01 – $26.45 / hour
Benefits eligible
Yes
Schedule
Full Time
Hours / Pay period
80
Schedule details
Monday-Friday
8:00-5:00
Weekend schedule
No
International Assignment
No
Site description
Jacksonville is the largest city in area in the continental United States. A beautiful coastal Florida city that features excellent year-round climate, over 20 miles of beaches and outstanding outdoor recreational, cultural and family-oriented amenities. The “River City by the Sea” has an excellent school system, reasonable cost of living and a thriving business environment. Medical professionals and patients are drawn to Jacksonville by an extraordinary network of high-profile healthcare facilities. Jacksonville continues to grow as more people relocate from all over the U.S. and abroad, to see what the great River City has to offer!
Recruiter
Sarah Lee
EOE
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
