Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits . Eligibility may vary.
Position description
The Patient Appointment Services Specialist is responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice. This is supported by gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area; properly advising patients regarding the need for co-payments, referral authorizations, and/or pre-service deposits to ensure the patient arrives on time and is prepared for their procedure or visit; and collecting all Guarantor and insurance details needed to help assess patient eligibility. Through this process, the Patient Appointment Services Specialist responds to and interacts with a variety of individuals including patients, customers, referring physicians, Mayo providers, allied health staff and family members. Appropriate interpretation and application of Mayo policies regarding scheduling criteria and medical need are essential. To provide exceptional service, the Patient Appointment Services Specialist is required to navigate multiple systems simultaneously and is expected to be available or talking with patients and healthcare professionals 80 percent of the day, with the ability to service inquiries without consultation. This requires working with several complex scheduling work flows, managing telephone calls, online requests, and/or fax requests. Accuracy and thoroughness in all patient related activities including electronic communication, is critical. This role requires flexibility which may include cross-coverage and travel depending on location. Position may be eligible for and/or required to telework based on location, work unit and business need. For all positions it is required to be on-site for at least 6 months to one year before teleworking could be an option. Hours may vary and additional time or overtime may be required to meet workload requirements.
Qualifications
High school diploma/GED and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician’s office, appointment scheduler or retail/ service industry; OR Associate’s Degree.
Additional qualifications
Completion of Medical Terminology course preferred. Qualified candidates must be customer-focused, service-oriented, possess strong verbal/written communication skills, and have the ability to trouble shoot, problem solve and balance conflicting demands. Role requires independent decision making and sound judgment capabilities, with a strong attention to detail and follow through. A demonstrated ability to work effectively in a fast-paced team environment, manage difficult and emotional situations, remains calm under stress, display empathy and maintain positive communication is also required. Must have strong keyboarding and computer skills. Demonstrates basic understanding of insurance terminology.
License or certification
N/A
Exemption status
Non-exempt
Compensation Detail
$18.53 – $25.59 / hour
Benefits eligible
Yes
Schedule
Full Time
Hours / Pay period
60 hours
Schedule details
Monday-Friday
Weekend schedule
No weekends.
Remote
Yes
International Assignment
No
Site description
Mankato is one of the largest cities in southern MN and has earned several livability awards. Mankato’s economic growth leads Minnesota and is among the top in the nation. The city has a contiguous population area of 96,740 and 1.6 million people live within 60 miles of Mankato. Greater Mankato is centrally located in south central Minnesota, nestled in the scenic beauty of the Minnesota River Valley, with convenient access to Minneapolis-St. Paul just one hour away.
Recruiter
Joy Kundrata
EOE
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Why Mayo ClinicMayo Clinic is the nation’s best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more...
Apply For This JobOverview The Sr Security Officer is responsible for overseeing and directing day-to-day work of security personnel. Responsible for enforcement of...
Apply For This JobWith nine hospitals and several ambulatory surgery centers across the Maryland and D.C. regions, MedStar Health has an opportunity for...
Apply For This JobMonday-Friday (Some Saturdays When Needed) 3pm to 11:30pm; $30.55/hr Time & 1/2 after 40h At Stericycle, we deliver solutions and...
Apply For This JobOverview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients...
Apply For This JobReporting to the unit managers, the Computed Tomography (CT) Technologist prepares and operates equipment to acquire diagnostic images. The technologist...
Apply For This Job