Description: We are leading apparel company that specializes in sport licensed apparel and urban streetwear brands. Collectively we design, source, market and sell high quality garments in multiple outlets with primary focus in men’s licensed apparel and outerwear. Licensed apparel such as NBA, MLB, NFL and 90’s iconic pop culture icons like, Looney Tunes, Simpsons, Rick and Morty, Rugrats, Nickelodeon, Batman, Superman.
Operations / Customer Service Director
The candidate will oversee our operations department. The department is responsible for the management of retail accounts from the time of order entry to the time of shipping and invoicing. This person should have a deep knowledge of order processing, EDI 850/860, ASN/UCC requirements, Routing and Bill of lading requirements.
Responsibilities:
Oversee customer service, data entry, inbound logistics and outbound logistics
Manage open order report of department
Oversee and assist with resolving any distribution issues
Analyze reporting
Ensure SOP’s are followed
Work with 3PL to prioritize shipments
Research chargebacks
Oversee EDI 850’s for the department
Organize and oversee daily team meetings
Ability to shift resources when needed within the team based on current analytics
Handle special projects when needed
Onboarding of new staff with RLM and SOP’s + user training
Provide staff reviews to upper management
Be able to handle additional responsibilities and projects as assigned by management
Must be willing to travel for training, organizing improving quality of work in operations in the US and Satellite offices in China and India
Training and leveraging our offshore back-office resources to magnify customer service, analytic, and other process-based functions of the department. Mandarin or Hindi is a plus
Qualifications:
Previous experience managing a team
Excellent leadership skills
Previous experience in distribution and operations. (5+ years)
EDI experience required. (Raw Data 850/860 data analysis)
Strong Microsoft Excel, Microsoft Word and Microsoft Outlook skills
Able to work independently and as part of team
Ability to prioritize and multitask
Ability to adapt to constantly changing, fast paced work environment.
Positive and professional demeanor
Excellent written and verbal communication skills
Must be detail oriented
Must have good experience in process building, technology development oversight and business plan execution
Must have a can do attitude.
Compensation
$75K – $125K based on experience.
Health, dental and vision insurance.
An opportunity to make an impact to the success of the company.
Specific Responsibilities Would Include ROBERT GRAHAM founded in 2001, is an American eclectic luxury men’s and women’s apparel brand. Robert Graham...
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