MathWorks Looking for Desktop Support Technician at Natick, MA  Full Time

Job Summary

The Desktop Support Technician will perform all aspects of support related to the daily computing needs of MathWorks staff. He/she will provide support via phone, e-mail and Intranet as well as perform problem determination at the user’s workstation.

Responsibilities

• Install, configure, and troubleshoot computer systems and applications including desktops, laptops, network equipment, operating systems, desktop software and enterprise applications
• Support online, on-premise, and off-site meetings and events
• Set up and manage common-area systems such as conference room AV equipment, recording and broadcast systems, digital signage
• Resolve help tickets accurately and in a timely manner. Adhere to SLAs and group practices.
• Collaborate with team members and with other IT groups to resolve complex issues
• Perform project work as assigned, e.g., document solutions, develop guidelines, investigate persistent problems, automate routine tasks

Minimum Qualifications

• A bachelor’s degree and 1 year of professional work experience (or equivalent experience) is required.

Additional Qualifications

• BS/BA Degree in Computer Science, Computer Engineering, Information Systems or equivalent
• 2-3 years of IT support, including experience with networked PC equipment
• Proficiency with Operating Systems and desktop software including the Microsoft ecosystem
• Knowledge of networking principles, topology, and protocols
• Customer focus and dedication to customer satisfaction
• UNIX, Linux, Mac, SharePoint, Webex, AV knowledge a plus.