As an Operations Associate, you will play a critical role in patient care by serving as the central source of information by communicating with patients, families and medical staff. You will transcribe medical charts for patients to ensure that all of their medical treatments and procedures are carried out. The position requires a high degree of accuracy and strong communications skills. To fill this position, we are looking for:
– Individuals who are highly organized and can prioritize and manage information in a demanding environment
– Talented and compassionate communicators who manage patient records according to order, completeness, integrity, confidentiality and security
– People who thrive in a fast-paced environment where accuracy, professionalism and customer service skills are required
– Effective coordinators who can arrange for patient services between multiple departments.- High School diploma or GED required; Associate degree preferred.
– Strong communication and customer service skills
– Ability to multitask and prioritize effectively
– Strong organizational and follow through skills
– Ability to be flexible and function effectively within the team environment
– Computer skills necessary (word, excel, and ability to learn MGH systems)
– Sound judgment and critical thinking
– Accuracy and attention to detail
– Must have at least 1 year of customer service experience.
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