Cross-trained in all clinic coordinator duties associated with the front desk, including but not limited to the following tasks: check patients in for appointments, collects co-pays, handles insurance referrals, schedules future appointments, prepares daily schedules and patient paperwork, coordinates referrals to other departments and facilities, schedules imaging exams and manages any necessary insurance pre-certification, maintains the cleanliness of the waiting room and patient areas, manages patient needs as they arise in the daily clinic flow.
Cross-trained in all clinic coordinator duties associated with the back office, including but not limited to the following tasks: scans patient records, provides phone line and voicemail coverage, appropriately triages patient care and prescription refill requests to appropriate staff, explains new patient procedures, schedule for provider appointments, processes necessary billing edits, orders office supplies and maintains cleanliness in the back office and supply closets,
Utilizes MGH-provided software and web-based applications to coordinate appointments, messages, and requests for patients.
Triages and manages complex telephone calls and in-office patient interactions effectively and courteously.
Handles incoming and outgoing mail and faxes and sorts appropriately.
Directs and assists patients in need of various resources to the appropriate MGH Departments.
As an essential team member, works effectively with other Practice staff to manage workflow.
Provides cross-coverage for other Practice staff members as needed (e.g., staff absences, vacations,
etc.).
Provides information and supports problem-solving, troubleshooting, and managing complex patient situations.
Displays professional & compassionate customer service.
Learns and identifies the complexities of various insurance plans and payers, including HMO plans, Managed Care, and other Third Party Insurers, related to Allergy patients and payment issues (self-pays, co-pays, referrals, prior approvals, etc.). Helps educate Allergy patients on how to navigate coverage issues by referring to appropriate resources.
Consistently maintains confidentiality and privacy and all HIPPA guidelines.
Identifies and communicates to Practice Leadership issues of a process creating inefficiencies within the operation and assists in their resolution.
Assists with special projects and responsibilities as needed and or assigned by Practice Leadership.
RSRMGBHigher education/training in any one of the following categories preferred: Associate’s Degree in Secretarial Science/Business, Secretarial Training Certificate Program, or Bachelor’s Degree.
Minimum of 2-3 years’ work experience in customer service or administrative office preferred.
Demonstrated technical ability to learn various new software and web-based applications, and how to effectively interface between programs
Demonstrated ability to work independently and with a team
Strong attention to detail and organizational skills, and effective time management skills
High-level communicator with all levels of staff, physicians, nurses, and management, both in verbal and written communication
Demonstrates exceptional customer service skills or willingness to learn
Demonstrates knowledge of HIPAA Confidentiality and Privacy policies
Demonstrates an understanding of Disaster protocols to include: fire, safety, code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines
RSRMGB
Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients...
Apply For This JobOverview “Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients...
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