This Operations Project Manager oversees the operational aspects of the Center for Innovation in Digital HealthCare (CIDH) within the Mass General Hospital Research Institute. The Center for Innovation in Digital HealthCare has been established to provide guidance, support, advocacy, and promotion for the MGH research and innovation community relative to all activities in data and digital healthcare. The CIDH team provides a clear voice as well as a strong identity for researchers, clinicians, and innovators seeking to experiment and commercialize internally developed innovations, and to create new funding opportunities to sustain these activities.
Under the direct supervision of the Senior Program Director, the Operations Project Manager’s responsibilities will include oversight of all operational aspects of CIDH’s portfolio of services. This position will require a wide degree of independent judgment and process development/improvement abilities.
The Operations Project Manager will contribute to the Center’s initiatives by leading process improvement and project management, supporting office software integration, tracking team progress and key performance indicators, analyzing data trends, preparing project plans, and coordinating implementation.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Possible projects include but are not limited to: workflow and software system upgrades and enhancements; and increased capacity management.
Essential Functions (Key Roles & Responsibilities):
1. Conducts assessments of CIDH operations and serves as an internal consultant by researching best practices and recommending process improvements. (15%)
2. Develops detailed internal project plans including identification of stakeholders, assessment of resource needs, and implementation of milestones, budgets, and timelines. Works with several CIDH teams, such as RIAT, HIRO, and the SAI outreach team, to provide support on office workflows, file structure and organization and software integration. (20%)
3. Observe and map out workflows of process diagrams. (10%)
4. Helps to guide the team on office process design and implementation, including drafting and teaching standard operating procedures, and improving the office’s administrative organization. (15%)
5. Oversees the facilitation of CIDH office best practices regarding continuous improvement including meeting scheduling, agenda setting, note taking, action item follow-up, and file storage practices. (10%)
6. Manages creation of monthly key performance indicator reports to monitor performance and track progress towards goals, helping to facilitate process improvement initiatives to reduce inefficiencies and increase net revenue. Assists with data analysis, monthly and annual reporting, and ensures that CIDH is meeting general goals and commitments. (15%)
7. Collaborates with CIDH department leadership to develop pipeline of initiatives, identifying key project resources, manages system change requests, and develops high quality deliverables in support of key strategic initiatives. (15%)
SUPERVISORY RESPONSIBILITY: none
FISCAL RESPONSIBILITY: none
PHYSICAL DEMANDS/WORKING CONDITIONS:
Physical Demand
N/A (0%)
Rarely (<2>
Occasionally
(3-33%)
Frequently
(34-66%)
Constantly
(67-100%)
Weight
On Posting
Standing
X
Walking
X
Sitting
X
Lifting
X
25 lbs
Carrying
X
50 lbs
Pushing
X
50 lbs
Pulling
X
50 lbs
Climbing
X
Balancing
X
Stooping
X
Kneeling
X
Crouching
X
Crawling
X
Reaching
X
Handling
X
Grasping
X
Feeling
X
Talking
X
Hearing
X
Vision – Near
X
Vision – Far
X
Repetitive Motions
X
Eye/Hand/Foot Coordination
X EDUCATION:
Required: Bachelor’s Degree
Preferred: Master’s Degree
LICENSES, CERTIFICATIONS, and/or REGISTRATIONS:
Project Management Certification (preferred)
Process Improvement Certification (preferred)
EXPERIENCE:
Preferred:
SKILLS & COMPETENCIES REQUIRED:
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