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Under the direction of a registered nurse, the Medical Assistant is responsible for assisting physicians, nurse midwives, nurse practitioners and nurses (thereafter referred to as providers) with evaluation, management, and treatment of patients during office visits and other tasks related to the visit consistent with his / her training and skills. His / her primary roles are to assure efficient patient flow through the office; to maintain neat, clean, and safe patient care areas, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
CUSTOMER SERVICE:
Conveys Compassion : Demonstrates awareness and shows sensitivity to others’ needs.
Respectful of Others : Considers others’ viewpoints and treats others with honesty, fairness and integrity. Speaks highly of the capabilities of the hospital and its staff.
Attentive to Others : Actively looks for ways to help customers by identifying and proposing appropriate solutions and/or services.
Collaborates with Others : Maintains cooperative working relationships and builds team identity. Promotes a friendly, cooperative climate within the department and hospital setting.
Accountable for Actions : Establishes a high degree of trust and credibility with others. Evokes confidence in character, abilities and truthfulness. Demonstrates efforts to succeed and excel. Guards patient privacy.
Informative : Proactively shares information with others.
Adaptable to Others : Manages multiple demands, shifting priorities and rapid change. Adapts plans, behavior or approaches to fit major change situations.
Acts Professionally : Builds trust through reliability and authenticity. Demonstrates results-oriented behavior. Develops constructive, cooperative relationships with others.
Emotionally Self Aware : Understands the implications of own emotions and manages appropriately.
Safety: Is aware of and adheres to safety measures for both patient and staff. QUALIFICATIONS:
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Good communication skills
Sound judgement and problem-solving ability
Ability to prioritize
Ability to handle multiple tasks in a busy environment and see them through to completion
Accuracy and attention to detail
WORKING CONDITIONS:
Outpatient office setting
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