Marysville School District No. 25 Looking for 23-0365 CTE Field Technician at Marysville, WA Full Time

Reports To: Technology Services Manager

Salary: Per Non-Represented Salary Schedule – Non-Represented 6 at http://www.msd25.org/ employee-groups

Account Codes: 3100-32-3110-0000-1620-0000-0 – 4.40

3400-32-3110-0000-1620-0000-0 – 1.60

9700-72-3110-0000-5200-0000-0 – 2.00

The CTE Field Technician will be the first level of support for CTE labs and equipment across the district with computer hardware, software, and other technology needs. In coordination with CTE leadership, the CTE Field technician will work to troubleshoot escalated issues. will helpYou would be the ideal candidate if you possess effective assessment and prioritization skills to ensure appropriate and timely resolution of issues for staff and students. You will document, track, and monitor issues using the MSD’s Help Desk ticket and inventory system.

Essential Job Functions

This list of essential job functions is not exhaustive and may be supplemented as necessary. Depending upon individual assignment, the employee may perform all or a combination of several of the following duties:

• Responsible for the ongoing operations of Marysville School District CTE technology equipment and network equipment
• Problem solving and computer operating systems support
• Install CTE computers at users worksites
• Maintain all CTE standard computer equipment
• Perform preventative maintenance on computer equipment
• Maintain current applicable certifications
• Research third party peripherals and alternative computer equipment
• Maintain updated knowledge on school policies and procedures that affect this position
• Add printers to user profiles
• Install District/CTE Approved Software
• Troubleshoot computer and printer network connectivity
• Assist Network, Server, CTE Director & Technology Services Manager as appropriate
• Maintain consistent presence at assigned worksite and regular work hours
• Professionally interact with students, staff, and public
• Comply with all district policies and procedures
• Perform related duties as assigned

Desired Skills

• Knowledge in repairing Mac and Windows computer systems
• Knowledge in repairing Windows computer systems
• Knowledge of and ability to operate imaging software for computer systems
• Knowledge of and ability to troubleshoot Internet Protocol (TCP/IP) issues
• Knowledge in installing, configuring, and repairing Windows Client computer systems
• Extensive knowledge of current Mac and Windows operating system
• Ability to remain flexible and work effectively and efficiently under pressure and with continuous interruptions
• Ability to work effectively and politely with students, public, and staff, especially in conflict situations
• Ability to absorb and update to rapid changes in the technology field
• Ability to maintain a high degree of confidentiality and ethical standards
• Ability to use good judgment in evaluation situations and making decisions
• Ability to carry 50 pounds for 100 feet

Minimum Qualifications

• High School diploma or equivalent (documentation required at time of application)
• Two years of experience in providing services including repair, training, and/or systems design
• Two years of Vocational/Technical School or other appropriate advanced training in the fields of computer repair and/or other technology issues
• A+, Net+ Certification desired
• TCP/IP network experience desired
• Valid Washington State driver’s license and provide own vehicle
• Experience and/or training with cultural, ethnic, and language diversity preferred
• Successful Washington State Patrol and Federal Bureau of Investigation Fingerprint Clearance
• Proof of Immunization (if born 1/1/57 or later)
• I-9 Employment Eligibility in compliance with the Immigrations Reform and Control Act
• Completion of all district-required trainings within thirty (30) calendar days from hire date

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Work is typically performed in an office, department, and school environment. The employee is confined to a work area; required to have precise control of fingers and hand movements; experiences constant interruptions and inflexible deadlines; and must be able to crouch, crawl, bend, kneel, and lift/move objects such as files, boxes, etc. The employee may experience exposure to hazardous materials, is required to deal with a wide range of student and teacher behaviors that may include anger and frustration, is exposed to infectious diseases carried by children, and is required to have the physical strength and stamina required for the installation of equipment and the ability to drive in all kinds of weather conditions. The noise level in the work environment is acceptable to this particular environment and can vary depending upon daily activity but will remain within acceptable ranges.

Evaluation

The CTE Field Technician shall be evaluated periodically by the Technology Services Manager pursuant to the currently established district procedures and evaluation criteria. The process shall include an evaluation of the employee’s performance of the above essential job functions.