MAPFRE Looking for Claims Payment Associate – Century Automotive Services at Albuquerque, New Mexico Full Time

Training Schedule: Monday through Friday, 7:30 a.m. to 4:00 p.m. MT (Generally lasts 3-6 weeks); overtime as needed

Regular Schedule: Monday through Friday, 9:30 a.m. to 6:00 p.m. MT – some overtime is required as outlined below and authorized by management.

Note: Attendance is required the last day of every month. All members of the department are expected to stay until all business is processed for the current month even if this requires employees to work overtime or outside of their normal shift hours.

If the end of the month falls on a weekend, all employees within the department are required to work that last Saturday until all business for the month has been processed. Sunday hours will never be required.

Job Description Summary

This position is responsible for receiving claim and maintenance invoices from multiple dealerships and independent repair facilities, paying them in the order received per check or credit card depending on the repair facility’s billing setup, communicating with repair facilities over the phone clarifying and correcting billing issues.

Essential Duties and Responsibilities

Processing claims reimbursements
Ensuring invoice amounts match with the authorized claim amount
Ensuring invoices contain correct names and signatures before paying
Communicating with dealerships and repair facilities to correct invoices and billing issues
Copying and distribution of new business checks and accompanying contracts and remittances
Scanning contracts and remittances
Scanning payment repair orders and checks
Answering phone calls from dealerships, repair facilities, and other customers and assisting them with their inquiries regarding claim payments.
Special projects and other duties as assigned

Work Environment: Office/Call Center. Majority of work is completed while sitting at a computer.

Competencies: Must be able to work in a fast paced environment and ensure payments are processed correctly and accurately. Must be organized with the ability to multi-task and adjust priorities throughout the day. Must be comfortable working in a fast paced environment. Must possess good customer service skills with the ability to actively listen and follow direction. Must have the ability to work independently or as part of a team.

Communication: Must be able to effectively communicate with employees at all levels of the organization, customers, agents and clients.

Excellent Client / Customer Service Skills: Must possess a customer service attitude and be able to ensure all customers, and/or client related issues are handled in a professional and courteous manner.

Decision making skills: Must be able to analyze and/or gather all available information for the formulation of sound decisions to effectively resolve a variety of issues.

Analytical skills: Must be detail oriented and accurate.

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More About Us:

At MAPFRE/Century Automotive Service, the safety of our employees matters. We have taken vital steps across all offices from the improvements to our air ventilation, the installation of touch-free devices, to embracing social distancing and requiring medical self-screening to ensure the safety of our employees. We embrace the ability to collaborate with peers in-office, while also offering a flexible work arrangement for many roles in our organization.

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at (url removed).

We are proud to be an equal opportunity employer.