Description
Our purpose:
At Lovesac, we are committed to helping people fill their homes with Total Comfort. That means having furniture that can evolve along with them as life unfolds.
From Sactionals, The Worlds Most Adaptable Couch, to Sacs The Worlds Most Comfortable Seat, Lovesac products provide peace of mind where others cannot. Our products can adapt to fit almost any space and style and look like new forever. This enables a new way of living, where people can continue to invest in, add to, and evolve their furniture instead of adding it to the landfill which is good for families and our environment.
What We Believe:
Love. Its the name we live up to. We champion building meaningful relationships as we foster a culture that embraces and celebrates the experiences, beliefs, backgrounds, expertise, talent, and individuality of everyone. We purposefully and meaningfully weave DEI into every aspect of our business. We seek to promote love, inclusion, and happiness in all that we do. #LoveMatters
We are committed to working and succeeding by incorporating our Guiding Principles into everything we do:
We can all win together
Doing less and doing better
Were borrowing this earth from our children
Home is where life happens
Love Matters
Currently, we are seeking to hire a Vice President of Customer Relationship Management. In this newly created role, you are customer and data obsessed. You will oversee and manage the Lovesac Customer Data Platform (CDP), develop the strategic roadmap for Marketing Technology enhancements and ensure an optimal best-in-class data-driven marketing strategy with the goal of testing & implementing first-of-their-kind personalized marketing programs. Success within the first 12 months of this role will be achieved through the creation of a 2-year strategic roadmap for marketing technology and data enhancements; a keen understanding of the customer journey, including post-purchase, developing into a highly segmented omnichannel customer communication plan which increases Customer LTV. This is a highly collaborative role requiring partnership with most facets of the company.
Consistent ability to work both offsite and report into Corporate Headquarters or designated touchpoint, as required and in accordance with Lovesac policies, CDC and State Guidelines.
Summary of Key Responsibilities:
Qualifications
Requirements & Qualifications:
Lovesac Core Values: Audacious Dreamers – Willing to sweep the floors – Grit
Aspirational Values: Customer Centricity – Only A Players – Executional Excellence – Consciousness
Table-Stakes Values: Positivity – Flexibility – Inclusivity – Insatiable Learning – Passion – Collaboration – Empathy – Transparency
Our Touchpoints, including our website, are open seven days a week and may require availability outside normal weekday hours.
Lovesac is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other characteristic protected by applicable law.
Disclaimer: The above statements describe the general nature and level of work being performed by individuals employed in this position. This job description is not intended to be an exhaustive list of all duties and responsibilities required in this position. The job may change as the business changes or customer need changes or may vary somewhat from location to location. Management retains the right, authority and discretion to add or change the duties of the position at any time. Associates must learn and observe applicable company policies and safe practices, as well as perform all duties assigned by supervisors. This job description does not constitute an employment contract.
To the extent an employee requires a reasonable accommodation in order to perform the duties of this job, please direct such requests to The Lovesac People Department.
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