Looking for Transition Coordination Contact Coordinator (Hybrid – NC) at Cary, North Carolina Full Time

Transition Coordination Contact Coordinator

• Are you an experienced Transition Coordination Contact Coordinator looking for a new challenge?
• Do you value care management and quality improvement?
• Are you motivated, energetic, and excited to become part of the Acentra Health team?

If so, you might be our next new team member!

This position is hybrid and does require travel to clients.

Who we need:

This is a care coordination role where you will be responsible for providing community options to Medicaid beneficiaries living within nursing facilities. This role also includes supporting our clinical team and our Contact Center team. The Transition Coordinator is responsible for:

Timely and accurate assignment/scheduling of onsite visits and/or desk-level reviews when referrals are received from the various providers.

Acting on referrals from various providers to support Medicaid beneficiaries or similar clients.

Timely and accurate documentation of all interactions.

Communicate with team members, stakeholders, team leads, clinicians, and supervisor regarding all transitions of care.

Work closely with individuals to ensure receipt of care.

Timely and appropriate referrals for ongoing care.

The Transition Coordinator is responsible for care management activities and adherence to all program policies and procedures. The Transition Coordinator will escalate clinical calls and/or complaints/concerns and adhere to internal policies and procedures to meet productivity and quality standards.

Why us?

Acentra Health is a rapidly growing national quality improvement and care management organization. We work to ensure that over 20 million people receive the right care, at the right time, in the right setting. Acentra Health is seeking resumes for a highly experienced professional.

People Focused. Mission Driven.

Shape the future of healthcare with us. We are mission driven to improve lives through healthcare quality and clinical expertise.

We do this through our people.

At Acentra Health, you can do meaningful work that makes a real difference for the lives of individuals across the country. We are an organization that cares deeply about our employees and we provide the training and support to do the best work of your career.

Benefits are a key component of your rewards package at Acentra Health. These benefits are designed to provide you and your family additional protection, security, and support for both your career and your life away from work. They are comprehensive and fit a variety of needs and situations. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts and more.

What you’ll do:

• Develops and maintains working knowledge of internal policies, procedures and services (both departmental and operational).
• Utilizes automated systems to log and retrieve information. Performs accurate and timely data entry.
• Receives inquiries from customers or providers by telephone, email, fax, or mail and communicates response within required turnaround times.
• Responds to telephone inquiries and referrals in a prompt, accurate, and courteous manner following standard operating procedures.
• Communicates with the PASRR leadership team regarding all incoming referrals.
• Maintains all program performance standards.

What you’ll need:

Required Qualifications

• High School Diploma/GED
• College degree or Certification in a Health Care/Health Science field

Experience

• Experience with Medicaid and/or PASRR (Pre-admission Screening Resident Review) a plus
• Experience in a direct customer service role and ability to assess a situation and make referrals to supervisors and leaders based on the situation and description of duties and accountabilities.
• 1-2 years’ professional experience, volunteer or life experience, working in a service field with people who have complex medical needs, care management needs, or who are disabled, and in need of transitioning into a community setting.

Thank You!

We know your time is valuable and we thank you in advance for applying for this position. Due to the high volume of applicants we receive, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Mental and Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for prolonged periods of time; key and/or control objects; interact extensively with internal and external customers; occasionally lift and/or move objects weighing up to 10 pounds; and occasionally travel within the state.

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.