You’ll be successful at LivePerson if you are excited to build something from the ground up. You excel by finding daily opportunities to grow at the same pace as the technology we’re building, and you build partnerships that improve our business. Likewise, you’re someone who sees feedback as a chance to learn and grow and believe decisions powered by data are the norm. You care about the wellbeing of others and yourself.
Overview
The Customer Success Manager position is a pivotal role at LivePerson. The CSM is the face of LivePerson to their customers & the main focal point for all related topics. Reporting to the Senior Director of Customer Strategy and Innovation, your focus is to retain and grow their book of business by identifying the unique value for each brand, maintaining close relationships with key stakeholders and ultimately expanding each account in terms of the solutions LivePerson has to offer.
LivePerson’s goal is to connect consumers with brands through LivePerson’s set of AI solutions and innovative channels. A Customer Success Manager’s focus is to retain and grow his Book of Business by identifying the unique value for each brand, maintain close relationships with key stakeholders and ultimately expand each account in terms of the solutions LivePerson has to offer.
You Will
You Have
Benefits: The salary range for this role will be between $80,000 to $110,000 and commission split is 80/20. Final compensation will be determined by a variety of factors, including, but not limited to, your location, skills, experience, education, and/or certifications. During the phone screening, the recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:
Why You’ll Love Working Here
Your entrepreneurial spirit will be supported. We love team members who chase down their big ideas, become experts, help colleagues, and own their work. These four company values guide our continued, holistic growth as individuals, as teams, and as a global organization. And to further make our point, let’s just say we’re very proud to be on Fast Company’s list of Most Innovative Companies and Newsweek’s list of most-loved workplaces.
Belonging at LivePerson
At LivePerson, people from diverse backgrounds come together to make an impact and be their authentic selves. One way we share and connect is through our employee resource groups such as: Live In Color, LP Proud, and Women In Tech. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.
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