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Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
The Senior Associate of Strategy and Operations will play a key role in defining the future state vision of a function within LinkedIn’s Global Customer Support and Member & Customer Experience Operations Orgs. The role will be responsible for designing and delivering strategic initiatives to move closer to that future-state vision, working with leaders across the organization, deriving insights from LinkedIn’s member, customer, product, and sales data, and helping to ensure efficient and effective operations.
The ideal candidate will have exceptional strategic, problem-solving and operational skills and be comfortable interacting with all levels and functions, including Executive Leadership, Global Support, Member and Customer Experience Operations, R&D, Finance, Business Operations and Customer Success leaders and colleagues. We’re seeking a self-starter comfortable with operating in ambiguity and can bring creative solutions to complex problems, help improve existing processes and bring a passion for transforming the customer experience.
Responsibilities:
- Define long term strategy for a function within Global Support and Member & Customer Experience Operations
- Design and lead key strategic initiatives/large transformation programs
- Effectively collaborate with cross-functional stakeholders globally to drive change and deliver results
- Prepare and deliver exec communications
- Drive operational excellence and visibility into business success and accountability e.g. through operational reviews, QBRs, recommending performance targets, etc.
- Act as a thought leader and strategic partner to our Global Customer Support or Member & Customer Experience Ops team
- Work with fascinating data and be at the front of creating data-driven strategies & recommendations
- Contribute to strategic and capacity planning (with Finance and cross-functional partners)
- Develop KPIs and targets for measures of team success
Qualifications
Basic Qualifications:
- 3+ years’ work experience in management consulting, strategy, or business operations
- Bachelor’s degree
Preferred Qualifications:
- Ability to navigate a fast-paced environment and comfort with ambiguity
- Strong communication skills, including written and verbal communication experience with senior management
- Deep interest in analyzing data and the ability to see beyond the numbers to drive sound decision-making
- Experience working in high-growth, performance-focused environments.
- Experience using and developing reports, metrics, and dashboards with salesforce.com, SQL, and Tableau
Suggested Skills:
- Reporting
- Analyzing Data
- SQL
Additional Information
LinkedIn is committed to fair and equitable compensation practices.
The pay range for this role is $100,000 to $156,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.
The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits.
Equal Opportunity Statement
LinkedIn is committed to diversity in its workforce and is proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. LinkedIn is an Affirmative Action and Equal Opportunity Employer as described in our equal opportunity statement here: https://lnkd.in/equalemploymentopportunity2017. Please reference the following information for more information: https://legal.linkedin.com/content/dam/legal/LinkedIn_EEO_Statement_2020.pdf. Please reference the following information for more information: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf and https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf for more information.
LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.
Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:
- Documents in alternate formats or read aloud to you
- Having interviews in an accessible location
- Being accompanied by a service dog
- Having a sign language interpreter present for the interview
A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.
LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn’s legal duty to furnish information.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
Pay Transparency Policy Statement
As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.
