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Company Description
Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
How does one of our own Customer Success Managers describe the role?
“I focus on driving best practice and increasing client engagement of our LinkedIn products and services. My aim is to ensure that our solutions become a mission critical and irreplaceable part of our client’s sourcing and employer branding process. This is not about painting a picture with the same brush, but rather understanding a client’s objectives and offering solutions catered to their specific needs.”
The Customer Success Manager is part of the LinkedIn Talent Solutions organization. This role is the most senior role in our CSM organization, focusing on our largest, more complex and sophisticated Staffing global clients. As such, this role is highly valued and critical to our success of the Search & Staffing Vertical. The objective is to be a trusted advisor and strategic partner to our global Staffing companies, working with multiple stakeholders internally and externally to drive strategy around the optimisation of our products, leveraging our data, providing thought-leadership advice; and helping our solutions become a mission critical, irreplaceable part of our clients’ sourcing process.
Responsibilities:
- Develop retention strategies by becoming a trusted partner to our Staffing customers – maximizing the benefits of their investment; and working towards our clients’ objectives.
- Manage relationships with our key client stakeholders in their HQ and globally, often C-suite and VP level, providing advisory and updates on their investment and sourcing strategies.
- Partner closely alongside the LinkedIn Sales organisation to lead post-sales implementation and project management activity, together with identifying commercial opportunities to optimise client’s investment, growth and continuity,
- Own a network of internal stakeholders in the regional Customer Success organization, providing local support to the global initiatives of our Staffing clients.
- Utilise LinkedIn, client and other data to derive insights and use these to drive greater customer success with LinkedIn products.
- Maintain a deep understanding of our solutions and provide strategic advice to customers on how to fully capitalize on their LinkedIn investment.
- Become a thought leader within the Recruitment space offering insight and perspective into industry benchmarking and market trends as well as best practices.
Qualifications
Qualifications
Basic qualifications:
- 5+ years of Customer Success, Account Management, Customer Education/Training and/or Sales
- Fluent in English
Preferred Qualifications:
- Recruiting or other applicable talent experience
- Strong verbal and written communication skills and technical aptitude.
- Experience in managing senior stakeholders, presenting in board meetings, driving presentations to a C-suite audience.
- Excellent organizational, project management, and time management skills
- Experience analyzing data, trends and client information to identify product or service growth opportunities.
- Proficient in Salesforce & Microsoft Office (Outlook, Excel, Word and Power Point)
- Excellent interpersonal skill with ability to build authentic business relationships.
Suggested Skills
- Stakeholder Management
- Account Management
- Data Analysis
Additional Information
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
