LinkedIn Looking for Learning Client Success Manager – LATAM – (Portuguese & Spanish) at Cuauhtémoc, Chihuahua, México Full Time

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This position is based in Mexico City, Mexico.

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

As part of the LinkedIn Learning Solutions team, the Customer Success Manager (CSM) works with our customers to help them maximise the value from LinkedIn Learning, in other words – we help them be successful with the platform they have purchased! It’s an exciting role as you have the opportunity to work with customers through every stage of their journey and act as a consultant to share best practices for embedding LinkedIn Learning into their L&D strategy. You will also act as a voice of the customer to our internal teams to ensure customer ideas and feedback are part of our ongoing development strategy for the product.

Core Responsibilities

• Achieve quarterly goals related to customer license activation and learner engagement on the LinkedIn Learning platform.
• Proactively forecast churn risk & develop mitigation plans to minimise churn within your customer base.
• Build relationships with customers and internal partners to ensure customers maximise the value from LinkedIn Learning.
• Leverage one-to-many activities to deliver customer value at scale.
• Develop success plans to guide the roll out of LinkedIn Learning to utilise the product to its full capability.
• Provide ongoing consultation and best practice recommendations to ensure customers continue to meet agreed success criteria.
• Maintain a deep understanding of LinkedIn products and industry knowledge to effectively guide customers on best practices.
• Provide input and ideas to internal teams to continuously improve our product, systems and resources.
• Track and record customer activity in a timely manner in systems of record, i.e. Salesforce.
• Travel may be required, typically once per quarter.

Qualifications

Basic Qualifications: 

• 2+ years of experience in client-facing roles with internal stakeholder management experience.
• Fluent in English, Portuguese and Spanish.

Preferred Qualifications/ Experience

• Fluency in additional languages would be beneficial.
• Familiar with the learning Industry, e-learning industry, or organisational L&D 
• Experience working with corporate enterprises from a variety of industries. 
• Understanding basic sales concepts in the corporate sector 
• Experience analysing data, trends and client information to identify product or service growth opportunities. 
• Proficient in Salesforce & Microsoft Office (Outlook, Excel, Word and Power Point) 

Suggested Skills:

• Analytical Skills
• Communication
• Training delivery
• Project management
• Partnership and teamwork

Additional Information

Global Data Privacy Notice for Job Candidates

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.