The Digital Sales Support Associate is responsible for managing incoming chat support requests for Konica Minolta’s eCommerce platform. Working as part of a dynamic inside sales team, this role provides an exceptional customer experience through timely and knowledgeable support.
Responsibilities
Manage online chat and provide real time support ranging from assisting with customer questions about the platform and products, to advancing sales opportunities
* Interact with customers via live chat, phone and email
* Provide exceptional customer service in solving real time issues
* Determine customer needs and expectations while making recommendations to maximize the customer’s experience
* Work with internal resources to resolve any complex customer requests
* Educate customers about terminology, features and benefits of eCommerce products
* Partner with Management on customer and product issues to help identify trends that may affect the customer experience
* Maintain a thorough knowledge of key Konica Minolta products
* Assist customers with completing sales outside of the eCommerce platform as needed, including using the CRM system and completing a quote.
* Review and qualify inbound marketing leads, forward qualified leads to sales representatives.
Qualifications
Bachelor’s degree or equivalent experience
* 0-2 years related experience
* Excellent customer service with good initiative and follow-through
* Strong interpersonal, verbal, written communication, and listening skills
* High level of energy and commitment to sales goals in a dynamic environment
* Must be able to learn new concepts, applications and technologies quickly
*Must be computer literate and comfortable navigating software platforms. Must have strong typing skills
* Embraces challenges as learning opportunities. Acknowledges and takes ownership for own areas of development by seeking feedback from others to continually grow.
* Positive attitude and collaborates well with team members
* Ability to multi-task and manage multiple priorities
* Strong attention to detail and accuracy
About Konica Minolta
Konica Minolta’s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the . The company guides and supports its clients’ digital transformation through its expansive office technology portfolio, including IT Services (), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN’s MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the . The company received Keypoint Intelligence’s BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its . Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World . Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us and follow Konica Minolta on , , and .
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
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