King’s Service Centre Looking for Business Administration Team Lead (HR) at Newquay, England, United Kingdom Full Time

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Overview of role

The role of Business Administration Team Lead (HR) involves overseeing, managing, and motivating a small team of Business Administrators.

The Team Lead will serve as the main point of contact for all team members, showcasing strong communication skills. They must take a proactive approach to ensure smooth team operations and foster effective collaboration. Leading by example, the Team Lead will actively engage with the team to align with and support business goals and objectives across all areas of Business Administration (HR) processes within King’s College London and King’s Service Centre.

The post holder should have an aptitude for seeking out opportunities for continuous improvement and change, focusing on Business Process Automation wherever possible.

It is essential for the Team Lead to engage with all key stakeholders to ensure a collaborative, accurate, and efficient approach to all Business Administration (HR) requests for KCL IT/KSC. They must be accustomed to handling pressure calmly and communicating effectively with IT Executive. This includes presenting new IT recruitment and training requests to the IT Exec approvals board and managing the lifecycle of KCL IT and King’s Service Centre Recruitment.

The Team Lead will take the lead on hiring, training, and onboarding new members of the Business Administration (HR) team while providing ongoing support for team members, concentrating on their role development.

In this position, the post holder will interact with various KCL and KSC Managers, Directors, colleagues, and external suppliers through multiple channels, both remotely and face to face. Therefore, possessing excellent proactive analysis, improvement, communication, and customer service skills is crucial.

Occasional travel may be required for meetings and training, primarily between KSC and university campuses in London.

Accountabilities

• Planning and co-ordination of team activities to ensure that an effective service is delivered across all Business Administration (HR) queries
• Management of day-to-day team operation and performance
• Management of new starters within the team, sharing best practice on internal process, and training on various systems
• Attending weekly meetings with HR/Finance/IT Exec to present recruitment and training approval requests
• Liaising with internal and external stakeholders to satisfy training demand/requirements
• Maintain training records and administer the training provision, providing ongoing analysis and assist with the development of the competency framework activities
• Ensuring that the experience delivered to our candidates is underpinned by an excellence in customer service
• Managing data cleansing activities and ensuring fair and even distribution of work across the team
• Management of the absence management system for KCL IT. Support requests for attendance reports and analytics.
• Recruitment campaign creation, tracking and completion within Recruitment ATS Systems
• Management of the Skilled Worker Visa Sponsorship process for Kings Service Centre
• Support staff administration and recruitment activity across the Service Centre and KCL IT
• On-boarding of new starters including necessary identity and immigration checks, staff induction and compiling support records
• Maintain accurate staffing records for IT Headcount data
• Manage headcount data improvements and fixes where required by interfacing headcount data with Microsoft Identity Manager (MIM) to ensure data integrity.
• Administration of the IT Organisation chart
• Coordination of Work Experience Activities
• Coordinate access control requests to necessary systems for new joiners, promotions, and leavers
• Identifying opportunities for automation and process improvement within all aspects of HR Processes and Headcount across IT.
• Management of tickets relating to HR Business Administration
• Documentation of HR Business Administration processes
• Manage and maintain all new starter HR records for KSC staff

The delivery of high-quality service is paramount, and the job holder will be expected to always demonstrate excellent communication and customer service skills, whilst working within defined processes, and striving to achieve defined service levels.

Key Skills and Experience Required

(E) – Essential

(D) – Desirable

• Excellent interpersonal skills needed with the ability to communicate well in a diverse work environment (E)
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements. (E)
• Methodical approach, attention to detail, and a passion for continual service improvement (E)
• Proficient with Microsoft Office Suite including Word, Outlook, Excel (E)
• Stakeholder Management: Experience in building and maintaining relationships with hiring managers and business leaders to understand their recruitment needs and deliver effective solutions. (E)
• Desire to deliver excellent customer care via telephone, email, or face to face (E)
• Service-oriented attitude and ability to maintain a positive attitude (E)
• Ability to set and achieve goals for self and the team (E)
• Effective time management skills; with the ability to work on multiple tasks simultaneously requiring experience with prioritizing tasks due to shifting priorities, fluctuating workloads, and deadline pressures (E)
• Good listening skills and patience to work with all types of employees (E)
• Commitment to promoting diversity and inclusion in recruitment practices, with experience implementing strategies to increase diversity within the workforce. (E)
• Familiarity with Applicant Tracking Systems (ATS) and Human Resource Information Systems (HRIS) to streamline recruitment workflows and maintain candidate databases. (D)
• Proficient documentation skills; able to fully document operational requirements, proposed solutions, processes, and data flows effectively (D)
• Proficient with call logging or service desk systems e.g. Helix (D)
• Proven experience of managing teams (D)
• Previous experience in HR / Recruitment (D)
• ITIL Foundation Certificate (or other Service Management qualification) (D)
• Full Driving Licence (D) or the ability to get to the Quintdown office within 60 minutes, using public transport or other means (E)

Equality, diversity and inclusion

We are an inclusive and welcoming employer that encourages a wide range of applicants. We embrace diversity and want everyone to be able to bring their whole selves to work and succeed.

This is in line with KCL.

Employee Benefits

• Hybrid Working – Minimum of 5 days per month in the office
• 10% Performance related bonus
• 30 days holiday and maximum of 8 public holidays (pro-rata)
• Sick pay
• 4 Discretionary Christmas Closure Days
• Contributory pension scheme
• Income protection scheme
• Life Assurance cover
• Service time – 3 Volunteer days per year
• Free onsite parking & Bike racks
• Annual leave purchase scheme – up to a maximum of 10 days (subject to national minimum wage requirements)
• BHN Extra Discounts
• CycleScheme
• TechScheme
• Opportunities for formal training and professional certification
• Free access to Linkedin Learning
• Free access to Future Learn short courses
• Potential for internal promotion and advancement