https://amzn.to/44P6GXZ
KarmaCheck is a technology startup based out of San Francisco and founded by one of the pioneers of the internet industry, Eric Ly, who was a Co-founder and CTO at LinkedIn. We’re on a mission to bring truth to the internet by enabling digital identity verification in a new way. We’re starting by disrupting the antiquated Background Check industry, specifically focused on healthcare credentialing. We’ve built proprietary technology which uses automation, machine learning, and data to create efficient turnaround times and cost effective solutions across all kinds of background checks, which will ultimately power the digital identity use cases of tomorrow.
The CSR is responsible for back-of-the-house processing of background checks and communication of background check status, details, data, and more with both customers and candidates. The role is focused on providing great customer service in an accurate, timely and professional manner. The qualified candidate is a detail oriented, tech-savvy individual with top notch communication skills who is comfortable processing sensitive information, following complex rule sets of reportable/non-reportable results for multiple types of screenings/verifications for specific clients and can succinctly write and respond to inquiries via email, live chat or over the phone. The qualified candidate takes pride in their operational efficiency and looks for ways to streamline the process while maintaining the highest levels of accuracy. The candidate is a “whole-picture” thinker and does not lose that viewpoint when focused on a small detail or specific set of data. They actively ask questions and over-communicate rather than trying to solve a problem in a silo. Additionally the candidate is capable of troubleshooting in real time and thinking through the system as a whole. This is a 100% telecommute/remote position with the exception that there may be occasional travel for company/team meetings, training, and/or customer engagement.
The CSR’s core responsibilities include:
Requirements:
Perks & Compensation
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