$23.19 – $34.77 an hour
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Jefferson County Government, CO
Close Date: 06/26/22
Category: Administrative, Business Programs and Services
Jefferson County Citizens
Are you seeking more than a paycheck?
Do you want to serve your community in a way that’s friendly, composed, and professional? At Jeffco, we are looking for customer-focused individuals just like YOU who take pride in their work, have an eye for detail, and believe in a positive attitude. Whether you are coming from a job that doesn’t connect with your sense of purpose, or leaving a company with an overwhelming schedule, you can find a better quality of life working with the Jeffco community. We offer exciting benefits such as flex time, generous holiday schedules, and regular business hours so you spend time on what’s important to you outside of work., and enjoy all the amenities Jefferson County has to offer!
If you are looking for a great opportunity for your career to take off, then this position welcomes you to work for a County that thrives on working collaboratively and overcoming challenges. We are seeking someone who has a strong work-ethic, is a self-starter, loves what they do and is motivated to share their knowledge and experience with those who they work with.
If you are looking for a great opportunity for your career to take off, then this position welcomes you to work for a County that thrives on working collaboratively and overcoming challenges. We are seeking to fill two positions with someone who has a strong work-ethic, is a self-starter, loves what they do and is motivated to share their knowledge and experience with those who they work with.
The Motor Vehicle Supervisor is responsible for overseeing the operational side of the designated Motor Vehicle Office. This role will optimize the operations of auto-title technicians, training, and management in the Department of Motor Vehicles in Jefferson County. This position involves mentoring staff in different areas of operation to ensure exceptional customer service and provide support for any complicated question or escalated conversations while conducting a variety of detailed motor vehicle paperwork and public contact work in support of the Motor Vehicle Division of the Clerk and Recorder’s Office.
We have two openings, one for the Golden office and one for the Arvada office. The Golden office will manage the call center and chat feature as well in person operations of the Motor Vehicle Office.
Target Hiring Range: $23.19 – $27.00 USD Hourly
Compensation will be determined based on education, experience and skills.
This position will be provided with a schedule on-site in at either our Arvada or Golden offices that revolves around normal business hours and our 4-day business week (Monday-Thursday), with work required on Fridays occasionally.
Benefits include dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote work options and more. Click Here for our Total Rewards summary.
Assist customers at the counter and on the phones with questions. Resolve conflicts and diffuse scenarios involving difficult customers or employees. Determine appropriate course of action. Ability to navigate the statewide DRIVES system. Remain current on all legislation and statutory changes.
Responsible for efficient planning, organization, and successful operation of the office. Prioritize and delegate daily tasks. Determine legality of motor vehicle transactions and ensure compliance with Colorado statutes.
Determine appropriate resources to consult for legal and statutory research. Determine legality and compliance to take proper course of action.
Supervises staff in area of responsibility. Administers and makes recommendations for routine personnel matters affecting subordinates, including recruiting, interviewing, hiring, training, assigning, scheduling, granting leave, appraisals, and taking corrective action. Conducts performance evaluations and communicates short- and long-term goals and objectives. Submits personnel records and reports as required by the County. Assists and advises subordinates as necessary, resolves problems as non-routine situations arise, and ensures adherence to established policies, procedures and standards. Communicates changes in policy and procedures to direct reports and implements them as directed.
Other duties and responsibilities as assigned.
High school diploma or equivalent, with a minimum of three years auto titling and registration experience.
Two years of progressive advancement in auto titling and registration is highly preferred.
Preferred – Notary Public within 1 year of date of hire.
Preferred – Related Specialized Training (MV, Dept of Revenue, Clerk & Recorder exp)
Knowledge, skills, and attributes that would be beneficial and lead to success in this role include:
Strong leadership and mentoring skills.
Excellent organization skills to ensure accuracy and deadlines are met.
Superior interpersonal, written, and verbal communication skills
Models a positive attitude and can give and receive constructive criticism.
Strong customer service skills and experience with high volume customer contact
Ability to problem solve by utilizing resources/researching to find solutions that are best for the customer.
Ability to handle stressful conditions in person and over the phone.
High attention to detail
Ability work independently and as a part of a team
Ability to understand and interpret statutes related to motor vehicle policy and explain complex rules and regulations to customers who may be unfamiliar with or challenge the statute driven requirements for fees.
Advanced experience with Microsoft Office/Microsoft 365/SharePoint
Offer of employment contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.
Please note that supplemental questions requiring a written response will serve as a writing sample.
Recruitment Process: You are able to see your status and any communication when you log into your candidate portal. Listed below are the steps in our recruiting process:
Once the job bulletin has closed, the Talent Acquisition Team evaluates all applications based on the minimum requirements listed in the qualifications section of the job bulletin.
Next, the Talent Acquisition Team reviews applications for the preferred skills. While these skills are not a requirement for the position, they will contribute to the success of the new hire in this role. These skills are scored and the highest scoring applicants will be forwarded to the next step.
The next step includes the hiring team reviewing applications and deciding who to contact for a phone screen/interview. The number of applications forwarded for Manager Review depends on the hiring teams request and can range from 10 applications to everyone who meets minimum requirements; not everyone who makes it to Manager Review is guaranteed an interview.
If the hiring team wishes to speak with you further, they will reach out to you via phone call or email using the contact information listed on your application. You may receive emails asking you to complete a task within your candidate portal and it is important that you are receiving our emails as we do not want you to miss out on an opportunity.
The time frame for contacting applicants depends on the hiring team’s schedule/workload and how many applications were referred for manager review. Please note that Jefferson County receives on average over 100 applications per job bulletin.
Thank you for your patience and for your interest in Jefferson County Government! We wish you success through this process. Do not forget to sign up for Job Interest Alerts through your candidate portal to receive email alerts for future positions you are interested in.
Preferred – Notary Public.
GED, High School Diploma:
Work Experience: Minimum three years