IntouchCX Looking for Director of Recruitment at Guatemala, Guatemala, Guatemala Full Time

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

To learn more about us and our culture, follow the link to Our Story – https://youtu.be/GinyJ-abWJs

About The Job

We’re changing the way people think about customer care, and we need your help!

We’re looking for a Director of Recruitment to lead and manage our Recruiting Team. Reporting into the Vice President of Global Recruiting, this role will also be responsible for developing and executing on our corporate strategy in their specific market. This position will also deploy performance development initiatives while liaising with internal stakeholders and departments.

As Director of Recruitment, You Will…

• Lead and manage Recruiting Teams
• Provide recruiting support for management and other departments, ensuring global recruiting strategies are implemented
• Develop effective recruiting practices for volume recruiting
• Coach team members on development needs, career growth and learning opportunities
• Provide advice and counsel to multiple stakeholders around staffing and recruitment
• Support program execution and implementation associated with people-related change initiatives and recruiting deliverables
• Design and facilitate recruiting related training programs
• Maintain career and job postings on company websites and intranet
• Assist hiring managers with interviewing and selecting candidates for the right culture and role fit
• Develop and manage strategic online recruiting presence – ex. Job Bank, Monster, LinkedIn, Facebook, etc
• Produce accurate and relevant metrics and reports, while tracking recruitment acquisition statistics
• Conduct special projects as assigned

Requirements

As Director of Recruitment, You Have…

• A certificate or degree in Business with a major in Human Resources
• 5-10 years of leadership experience
• HR and/or Recruiting experience in a fast-paced environment or contact center setting (asset)
• Exceptional and effective communication skills (oral and written) with an approach that builds and nurtures strong relationships
• The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
• Experience investigating work matters and making rational recommendations/decisions based upon findings
• The ability to self-manage daily duties and time in a fast-paced, always changing environment
• The ability to organize and follow-up on multiple tasks with accuracy and timeliness
• Creative problem solving and project management skills, with an eye for detail
• A service-oriented attitude with the ability to adapt to change and innovation
• A strategic mindset with the ability to plan and execute for a desired result

By signing this application, the applicant consents to IntouchCX collecting, using and retaining hisher personal information for purposes relating to the application process and if hired, the employment relationship.

Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.