Hyatt Place Sarasota/Lakewood Ranch Looking for Night Audit – Hyatt Place Lakewood Ranch at Exchange Way Bradenton, FL Full Time

JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous, and professional manner.

ESSENTIAL JOB FUNCTIONS:

 Perform guest registrations (check ins & check outs), room assignments, and special requests

 Knowledge of daily hotel operations, policies, procedures, and internal rules

 Knowledge of Brand’s operating systems and Brand’s customer loyalty programs

 Knowledge of guest rooms, locations, amenities, features, and all other services offered

 Knowledge of room rates, packages, discounts, and promotions

 Ensure proper credit when checking out guest(s) and handle late charges accordingly

 Knowledge of cash handling and bank procedures to check out all guest(s)

 Bank out at end of shift by following drop procedures

 Answer phones, handle mail, and take messages

 Assist guests with problems and questions; ensure all guest problems resolved

 Knowledge of the city, local area, and attractions

 Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry

 Know all emergency procedures and the proper action to take

 Operate safe deposit boxes

 Deliver express checkouts and newspapers. Inspect conference rooms and common areas to ensure cleanliness

 Perform security walks of both hotel and parking lot

 Investigate and address noise/part issues

 Set up, prepare, and maintain breakfast area