https://amzn.to/44P6GXZ
WHO WE ARE
Holden’s mission is simple – to change the way we think about and shop for wedding and fine jewelry. Having worked in the jewelry industry for many years, our co-founders heard the same horror stories over and over again – customers feeling judged, pressured, and excluded while shopping for wedding and engagement rings. With Holden, we aim to change that and bring ethically crafted, gender-neutral jewelry direct to customers at an affordable price. We celebrate and cherish every Holden couple, and we donate 1% of sales to The Trevor Project each year as part of our commitment to our LGBTQ+ couples. Backed by the investors of Hungry Root, Made In, Boxy Charm, Mack Weldon, and Spindrift, we’re focused on developing new product categories, making jewelry more accessible for all, and rethinking the entire jewelry shopping experience. We are a small, fast-growing team with an ambitious vision and are looking for people who are ready to make an impact from day one.
WHAT’S THE ROLE?
Holden is hiring a customer experience professional who is excited to deliver the best experience for our customers. There are few experiences as rewarding (and confusing) as jewelry shopping, and we have the potential to meaningfully and authentically help people navigate that journey. We’re looking for someone who has a great “roll-up-the-sleeves attitude,” enjoys being a people-person, and possesses strong communication and problem-solving skills to directly resolve one on one interactions. You must be deeply empathetic to the customers’ concerns and be a true customer advocate for doing what’s best in every situation ranging from pre-purchase sales to post-purchase service.
KEY RESPONSIBILITIES
QUALIFICATIONS
PERKS & BENEFITS
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