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Company Description
At H&M, we welcome you to be yourself and challenge you to grow and make a difference.
You’ll take on new responsibilities from day one, learn skills for life, meet friends completely unlike you that make you feel at home, and start finding ways to make your big dreams come true. By living our values daily and being your authentic self, you help us reimagine the future of an entire industry by making everyone look, feel and do good.
Be yourself & more at H&M.
Job Description
As an Area HR Manager, you are a partner to the business in executing the people strategy to support the sales organization, the implementation of key company initiatives, and ensure the best colleague and customer experience. Through execution of HR strategy, you will also support your Area in increasing sales and profit and improving customer service.
In partnership with the Area Teams, you will drive talent management, leadership development, succession planning, HR operational excellence and colleague engagement in your Area as well as support the talent acquisition process for leadership roles. You will work actively with structured performance management, based on results, values, and global leadership expectations, to increase productivity and retention, and serve as an I&D champion to build diverse teams and foster an inclusive, collaborative culture.
This role will ensure H&M offers all colleagues fair and attractive working conditions and that all employee relation matters, legal requirements and H&M policies are fulfilled to meet the expectations of customers and colleagues.
This position is based out of New Jersey within our Sales Function and reports to the Area Sales Manager.
Core Responsibilities includes but is not limited to:
Champion our unique values-driven culture to provide the best colleague and customer experience; recognize customer service behaviors and drive performance to ensure business success
Support with the delivery of talent management initiatives such as succession planning, performance reviews, and individual, clear development plans throughout Store teams
Analyze talent pipeline to ensure there is a constant flow of talent (both internal and external) for Store Manager and high impact, leadership positions
Together with Area Team and Store Managers, create inclusive work environments through education and training with focus on increasing the diversity of teams to ensure different perspectives are valued and respected
Actively participate in the interview process for store leadership according to needs
Work closely with Store Management and colleagues to improve working relationships, build morale, and increase productivity and retention
Lead change management efforts to help store teams understand and adapt to new strategic initiatives and evolving business needs to drive results
Coach and aid Store Management teams to enhance leadership effectiveness, increase engagement of teams, and strengthen company culture throughout feedback and values
Monitor, analyze, and proactively project future Area needs, including staff rotation and expansion for all store positions, and conduct appropriate follow up actions
Develop a sustainable talent acquisition and hiring plan and strategy for Area, while building and overseeing the internal talent pipeline with follow up on talent development
Together with the Area Team, plan and organize introduction trainings for Store Management teams as well as for Sales Advisors for existing and new stores
Track and achieve HR KPI’s and initiate follow up actions accordingly
Together with the Area Team, ensure Store Managers identify, develop, and engage future talent with clear development plans and two-way dialogue
Evaluate Area’s training needs, make recommendations for ongoing training needs, and support in facilitating training initiatives with Regional HR
Act as a neutral escalation point for colleague concerns and coach Store Management Teams and Area Team on conflict-resolution and prevention of employee related issues
Together with Employee Relations, manage and resolve escalated employee relations issues. Conducts effective, thorough and objective follow up as needed
Maintain in-depth knowledge of legal requirements related to day-to-day management of colleagues, reducing legal risks and ensuring regulatory compliance and fair working environment
Additional Accountabilities:
Responsible for the creation and adherence of the Area recruitment and training budgets.
Qualifications
What You’ll Need to Succeed:
Bachelor’s Degree in a related discipline, or equivalent years of experience preferred
Preferably 2-4 years of HR, retail leadership or people management, including H&M Store Management, experience
Strong understanding of retail operations and HR best practices
Excellent written and verbal communication skills
Strong customer service orientation
Strong professional maturity and ability to deal with sensitive, confidential information
Excellent relationship building and influencing skills
Ability to collaborate with cross-functional partners and teams
Solution-oriented team player and problem solver
Skilled at time management, with the ability to prioritize and multi-task, and work under shifting deadlines in a fast-paced environment
Proficient at Microsoft Office
Required domestic travel at least 50% of the time
Job Status: Salary, Exempt
Compensation: The salary range for this role is **$86,824 – $108,000 annually**
EEOC Code: PRO
**H&M, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future.
*This job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company’s discretion.
Additional Information
Benefits:
H&M believes in rewarding our employees for their many contributions to our shared success. That’s why we offer a full range of inclusive benefits that enable wellness, both in and outside of work. We pride ourselves on being a do-good company and we have a comprehensive benefit package that matches that ambition. Please note, benefits may have eligibility requirements based on employment status.
We offer: 25% Staff Discount – Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program – Vacation, Wellness, Vacation and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.
Our career site will have more details, check out: (url removed)
All your information will be kept confidential according to EEO guidelines.
