With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.
The Food & Beverage Manager has the key responsibility of ensuring that all Food & Beverage outlets, Conference and Banqueting operations are managed as successful independent profit centers, ensuring maximum guest satisfaction and consistency in line with Hilton International standards. This role will achieve these through the key strategies of planning, controlling, organizing and marketing.
What will I be doing?
As the Food & Beverage Manager, you will be responsible for performing the following tasks to the highest standards:
What are we looking for?
A Food & Beverage Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Description フード&ビバレッジ・アテンダントは、レストラン、バー、宴会施設、ホテル内カフェにおける料飲(F&B)業務およびルームサービスのご要望を満たす、最高の品質基準を保持する責任があります。チームメンバーと協力し、次の業務を通して、お客様の期待を上回る高品質のサービス体験を提供します。 迅速なご注文の伺いとお料理の提供(必要に応じて、バリスタまたはカクテルアテンダント/バーテンダーとして働く場合もあるが必ずしもこれらに限定されない) メニューの変更を含むメニューの内容およびプロモーションなどの理解 サービスエリアを清潔で整然とした万全の状態に保持 適切な決済と効率的な管理 お客様からの問い合わせへの丁寧かつ実際的な返答 苦情処理とパーソナライズされるサービス レジを締める 飲み物や物品の購買業務 バリスタ、バーテンダー、ソムリエなどの特殊業務 Requirements コンラッド大阪オールデイダイニングのフード&ビバレッジ・アテンダントとして、常に当ブランドのお客様のためだけではなく、他のチームメンバーとも協力して業務を行います。この役割を充分に果たすには、次のような姿勢、行動、スキル、価値観が必要となります。 親しみやすく、前向きで、エネルギッシュな態度 卓越したゲストサービスを提供するための熱意 新しいスキルやテクニックを学ぼうとする意欲 すっきりと清潔感ある身だしなみ 積極的かつチームに参加する意欲と、成功に導く姿勢 日本語及び英語による優れたコミュニケーションスキル 柔軟性があり、信頼でき、さまざまな状況に対応できる能力...
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