Hilton Rotterdam Looking for Catering & Events Manager at Weena Rotterdam, Netherlands Full Time

Description

A Catering and Events Manager with Hilton Hotels & Resorts is responsible for managing all meetings and events in the hotel to deliver an excellent Guest and Member experience while optimizing sales, evaluating performance, and ensuring staffing levels meet demand.
 

What makes working at Hilton different?
Currently, Hilton is listed #2 of Best Workplaces Multinationals in the Netherlands 2022. We know that when we invest in our Team Members, our guests and communities benefit. It is why we are committed to provide industry-leading benefits that empower Team Members to be their best selves, in and outside of work while creating meaningful personal and professional growth opportunities for all. We encourage our Team Members to find their passion and to create their own journey throughout careers that suits them.

What does the job look like?
As a Catering & Events Manager, you are responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience. A Catering and Events Manager would also be required to optimize sales and ensure staffing levels meet demand. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage all meetings, catering and events
• Communicate well with sales team on daily basis and work as per the client requirements and delegate tasks to the team
• Maintain exceptional levels of customer service
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Optimize sales and contain costs, identifying any areas for action
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Responsible for beverage cost of the department
• Ensure staffing levels meet business demands
• Ensure communication meetings are conducted and post-meeting minutes generated and distributed
• Manage staff performance issues in compliance with company policies and procedures
• Carry out all annual and mid-year appraisals with team members under your responsibility
• Comply with hotel security, fire regulations and all health and safety legislation
• Recruit, manage, train and develop your team
• Set departmental targets and objectives, work schedules, budgets, policies and procedures
• Assist other departments wherever necessary and maintain good working relationships
• Be environmentally aware
• Accountable for monthly stock take

Requirements