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Description
Why Work for Hilton?
Hilton is one of the largest and fastest-growing hospitality companies in the world, with more than 7,000 properties in 122 countries and territories. In the 100 years since our founding, we have defined the hospitality industry and established a portfolio of 18 world-class brands, including our flagship Hilton Hotels & Resorts brand, which is the most recognised hotel brand in the world.
We are consistently endorsed by our employees as a Great Place to Work in all of the countries in which we operate, and for the last five years we have been voted by UK students as the most popular Graduate Recruiter in the Hospitality, Leisure and Tourism sector (TargetJobs Awards 2021).
Hilton Work Perks
In addition to a competitive salary, you will also receive a range of excellent benefits – probably the best of which is our Go Hilton Team Member Travel Program. This provides you with access to heavily reduced hotel room rates for you, your family & friends. Perfect for the holiday-savvy intern!
In our Watford office you will also benefit from a subsidized canteen, free in-house gym and a games room. You will be part of a cohort of approximately 20 Interns who are spread across various departments, and will be involved in our unique intern programme. This includes monthly meetings and assignments which are designed to support your development.
Position Statement:
The role of this intern is to assist Hilton internal team members who are experiencing any procedural or operating difficulty with the use of IT applications, products or services. Complex and/or high-priority problems are elevated to subject matter expert support groups for resolution when needed. The intern is responsible to ensure that an effective solution is employed in a timely manner to the team member.
The ideal candidate will have exceptional communication skills, the ability to build and maintain strong relationships and can step into Technician Lead role when the situation calls for.
Position Summary:
- Effectively, professionally, and respectfully represents other Information Technology staff members, teams, and their services to the user community.
- Provides support for all Information Technology products and services. Support activities may include answering questions, troubleshooting problems, teaching or instructing users regarding software or hardware functionality, and communicating policy.
- Determines the most effective manner to resolve users’ technical issue while adhere to the predefined solutions as set by the Standards Systems Engineering team. Engages in research and in-depth troubleshooting to resolve technical issues.
- Records required user and problem information in the Hilton ticketing system. Updates tickets with appropriate journal entries of activities and closes tickets with resolution entered upon completion of the job.
- Resolves Level 1 & 2 work orders. Elevates complex and/or high-priority problems to the appropriate support groups for resolution.
- Verifies that suggested solutions effectively resolve the users’ problems through verbal or email follow-up.
- Works on support desk-related projects as assigned by Tech Lead or Manager.
- Assists in developing long-term strategies and capacity planning for improving the Corporate Technology Support operations.
- Ability to write and review IT instructions and procedures.
- Supports and manages LAN room equipment and all apparatus including the cable patching.
- Ability to perform overtime works that are outside of the normal business hours.
Qualifications
Success in this role will demonstrate itself through the following attributes and skills:
- Studying a discipline in Information Technology
- Experience in supporting a variety of office technologies, including computers, printers, mobility devices and video teleconferencing equipment
- Experience/Interest in providing remote user support
- Experience/Interest in LAN Room management; network equipment
- Ability to communicate technical information to non-technical audiences
- Ability to understand and interact with technology vendor support staff to troubleshoot and trace root cause of outage
- Must be eligible to work in the UK. If you are a non-UK national, without EU Settled or Pre-Settled Status then you will need to be studying at a UK university in order to be eligible to undertake a placement here.
What next?
If you would like to be considered for this internship, please ensure that you submit your application (in English) on or before 14th January 2023. Please bear with us whilst we process your application as we receive a lot of interest, and we want to ensure that each applicant is given the consideration they deserve.
You’ll be contacted via email by our Graduate Recruitment Team who will inform you of the outcome and (if applicable) the next steps. If your application is taken forward, you will be asked to complete a series of online assessments and a video interview.
Beyond the Internship
Whilst we are not always able to guarantee an offer of employment at the end of your studies, we like to keep in touch with our intern community and many have successfully re-joined Hilton upon completion of their degree. To give you a few examples, we currently have former interns working for us in Finance, Marketing, Sales, HR, Procurement, Engineering… The list goes on!
Requirements
