From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature and lighting controls, Hilton’s Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.
The Senior Manager, Field Technology Services Focused Services Operations – Greater China & Mongolia (GCM) position will be responsible for the operation of all Technology related functions of trading hotels of focused brands (Managed) in GCM. He / She will provide technical and operational support to Focused Services hotels working closely with the Senior Director, Field Services Hotel Operations – GCM.
This position works with the IT Field Services GCM team to oversee the deployment, operation, and support of hotel technology solutions at operating hotels of focused brands, supporting the company’s strategic priority of maximizing performance within the Area.
The purpose of this position is to drive alignment between corporate technology strategy and local technology activities and to partner with the Field Technology Services Pre-Opening team to ensure compliance with the Hilton IT standards of Focused Services hotels in GCM.
The Senior Manager, Technology Field Services Focused Service Operations – GCM will interface directly with the owners / owners’ representative, and the hotel leadership team, and develop strong collaborative partnerships with the regional office, area office, hotels, owners, Brand, and Operations leadership and business partners and vendors that result in the delivery and support of technology solutions that meet the needs of the business and accomplish the strategic objectives of the company.
What will I be doing?
As the Senior Manager, Field Technology Services Focused Services Operations – GCM, you will be responsible for performing the following tasks to the highest standards:
What are we looking for?
A Senior Manager, Field Technology Services Focused Services Operations – GCM serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
What is it like working for Hilton?
Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every single day. And, our amazing Team Members are at the heart of it all!
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