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Description
The purpose of the position is to support with the management of group opportunities received from a portfolio of Hilton Worldwide Sales managed accounts, who are looking to work with Hilton Worldwide properties and destinations. Working under the direction and guidance of the Manager Hilton Direct, your primary focus is to provide administrative and system inputting support to the Hilton Direct Account Executives, which in turn will increase productivity of existing relationships both at a customer and hotel level. This role is a hybrid role whereby we initially expect you to work in both our Frankfurt Area Office (2/3 days per week) as well as remote.
Position Summary:
To provide administrative and system inputting (Salesforce) support in the management of group opportunities from the managed portfolio of accounts.
Planning Activities 10%
- Develops awareness of key regions and hotels
- Develops awareness of key agents & clients
Organizing Activities 60%
- Prioritize workload to ensure deadlines are adhered to and exceeded
- Efficiently input group opportunities into Salesforce in line with the agreed best practices and timelines
- Follow all guidelines and best practices as set out by the line manager of Hilton Direct
- Follow all guidelines and best practices as set out by Governance & Support for Salesforce
- Highlight any technical challenges as they arise.
- Highlight and follow-up on lack of response from hotel(s)
- Regular discussions with wider team to assess workload and plan activities accordingly
Controlling Activities 30%
- Enforces policies and procedures to improve overall operations and effectiveness.
- Ensure proposals and contracts presented negotiated with customers are checked / validated
- Support accurate communication of sales promotions and information to relevant people
- Coordinate any required administrative work in terms of reporting of figures and SIP audit and appeals
- Understanding of Conference & Events terminology
- Understanding of Salesforce terminology
- Understanding of process flow of an opportunity
Supportive Functions
In addition to performance of the essential functions, you may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the line manager based upon the particular requirements of the company:
- Comply with all policies, systems and procedures as laid down by the Manager Hilton Direct
- The holder of this statement can be asked to take on other tasks in addition of the ones stated, in a reasonable framework
- Additional supportive functions as appropriate
- Participates in industry events and represents Hilton Worldwide at trade fairs and workshops, agreed by the line manager
- Updates manuals and other department related documents
- Contributes to the development and performance of the team
- Supports training for new team members – if applicable
What are we looking for?
We are looking for an individual who possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation:
- Effective collaborative skills to build positive relationships with internal stakeholders
- Strong administrative and organizational focus to work in a highly structured way
- Willingness to develop and take responsibilities while working within a team but also self-dependent
- Good knowledge of market segments
- Understanding of competition
- Good in interpreting and analyzing data.
- Proficient in Microsoft Office applications
- Ability to multi task
- Positive ‘can do’ approach
- Polite & friendly nature
- Ability to work under pressure and remain unflustered
- Ability to use own imitative
- Ability to maintain high level of speed on all requirements
Qualifications:
- Good knowledge of Salesforce is preferred
- Fluency in English is a must
- Fluency in German, Russian and Polish language skills would also be very beneficial
- Experience of the hospitality industry experience preferred in Conference & Events, Sales, Marketing, Revenue.
- Proficiency with Word, PowerPoint and Excel.
- Understanding of sales process; tools, measurements and systems
- Understanding of business needs of hotels and clients
What is it like working for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Travel Discount Program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Requirements
