Hilton – Area Office at Hilton Tokyo Looking for Senior Manager, Japan eCommerce Cluster (JECC) / シニアマネージャー, 日本Eコマースクラスター at Tokyo – Nishi Shinjuku -Chome Tokyo, Japan Full Time

Description

The Global Marketing team brings to life the unique promise of Hilton’s portfolio of brands by defining, creating, and delivering exceptional multi-channel marketing campaigns designed to drive business results. The Japan eCommerce Cluster aligns its own vision to this: 
「さすがヒルトン！」と言われるよう、デジタルメディアを駆使してヒルトンとゲストの架け橋となり、売上の最大化、コストの最適化と「Hilton Brand Love」を実現します。
The eCommerce function for Japan hotels is clustered into a specialist team based in the Tokyo Regional Corporate office.

What will I be doing?  

The Senior Manager, Japan eCommerce Cluster (JECC) is responsible for driving Japan hotel ecommerce. You are the senior ecommerce functional expert for Japan, directly overseeing all sub-teams in the Cluster. You take a broad view of the ecommerce effort and seek alignment and efficiencies between the eCommerce Consulting and Digital Content sub-teams.
You take initiative to formulate strategies for ecommerce projects that support and drive the digital marketing across Rooms, Dining, Weddings and Meetings business of the Japan hotels. You ensure Corporate strategy and direction is implemented by the eCommerce Cluster for the commercial benefit of hotels. You work closely with and provide functional support to Corporate teams (Revenue Management, Sales, Regional Marketing, Dining Marketing, Loyalty).
You will be involved in Global and APAC-wide initiatives, ‘bringing them home’ for Japan hotels.

More specifically, you will:  

• Be the senior functional expert in Japan for all ecommerce and digital marketing related topics
• Understand both global and Japan domestic trends and developments in the ecommerce space and apply these insights
• Have a clear vision of best-in-class ecommerce and set the framework for ecommerce cluster in Japan, aligning closely with APAC MECC and other global teams where appropriate
• Support Director of Regional Marketing & eCommerce in establishing processes and work-streams to deliver the eCommerce Cluster goals
• Act as ecommerce lead in Regional and Corporate projects and strategy that drive direct revenue outcomes and/or aim to optimize existing processes or platforms to achieve better revenue outcomes 
• Be the instigator and thought leader to identify new online revenue generating opportunities by overseeing a find / investigate / test & implement approach 
• Oversee the analysis, reporting and dashboard development from domestic data sets (currently outside of Corporate data lake), ensuring actionable insights for hotel commercial teams
• Provide ecommerce functional support to key hotels for major renovation projects and other commercial challenges as and when required 
• Establish and maintain an effective work environment and team culture to drive team member motivation
• Manage the talent pool of the eCommerce Cluster (recruitment & retaining initiatives, review & update of JDs, Personal Development Plans and L&D tracks for TMs, mid and year-end reviews for direct reports)
• Manage relevant budgets where required
• Take on any other ad-hoc projects as and when required
   

Direct Reports: 
Manager / Asst. Manager, eCommerce Consulting 
Manager, F&B eCommerce Consulting 
Manager, Digital Content Team
 

Requirements

What are we looking for? 

The success in this role will demonstrate itself through the following attributes and skills:

• Ability to professionally interact with and influence senior Regional and hotel leadership and effectively collaborate with multiple stakeholders
• Sound understanding of the role of eCommerce within the general marketing effort 
• Capability to set strategy aligned with Corporate and hotel direction
• Technical acumen in all ecommerce related areas 
• Strong people management skills and proven ability to lead bigger teams
• Ability to oversee relationships with external vendors and 3rd party site representatives 
• Strong commercial and analytical skills with the ability to drive business performance 
• Highly proficient in reviewing and manipulating data, and developing insights 
• Presentation skills with ability to present effectively in light of target audience and purpose

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

• Minimum Education: Bachelor’s degree
• Minimum Years of Experience: 10
• Minimum Years of Specialist Experience:  5 (ideally at an OTA or digital marketing agency) 
• Minimum Years of People Management Experience: 5 
• Language: native Japanese, business-level English
• Additional Requirements: From time to time, you will visit Japan hotels and/or participate in Regional meetings throughout Japan or overseas

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!