*This position requires English & Japanese fluency, please kindly read the requirement carefully.
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.
The Manager, Corporate Systems Support Services – Japan is responsible for the support of Hilton’s JKM regional offices, providing direct oversight of support resources and ensuring IT services are delivered with optimal ongoing efficiency.
What will I be doing?
The responsibility will be extensive and span multiple disciplines including but not limited to desk side, video conferencing, audio-visual systems, mobile devices, network and server room.
Successful candidate also responsible for the planning, directing of information processing activities, coordinating the effective design, implementation and operation of information systems and applications. Oversee implementation, end user training and adoption of new technologies through collaboration with Workplace Services, Telecom and Infra Engineering teams. Provide direct support to key executives and their support personnel. Coordinate video teleconferencing and other technology requirements for executive meetings. Serve as primary interface between corporate users and other technology departments and vendors on all office technology matters. Manage the ongoing refreshment of office technology, including servers, network components, laptops, printers, mobile devices and the transfer of end user data when required. Ensure technology complies with defined engineering standards and performs to established service levels. Drive resolution of open incidents and problems. Create and update documentation, including training documents, help desk runbooks, asset schedules, configuration documentation and support bulletins. Monitor trends, manage root cause analysis and provide reporting on key performance metrics.
The Manager, Corporate Systems Support Services – Japan will have an opportunity to make major contributions to the overall corporate support strategy of the organization, partnering with all operational, administrative and management functions to assess the needs of the business, collaborate with vendors and direct the implementation of a best-in-class integrated IT support solution.
Plan, develop and direct the introduction and operation of information technology systems and their development, maintenance and operating priorities. Plan and coordinate all investigations, feasibility studies and surveys of proposed and existing information systems and machine applications for agreement with senior management. Guide the selection, installation and use of computing equipment and software. Maintain an up-to-date knowledge of new equipment, systems and programming techniques appropriate to the organization. Participate in the familiarization of key management with data processing techniques. Control and recommend operations and development budgets. Control the security of information systems. Direct maintenance work and quality control to ensure the efficient and timely operation of the information technology function. Monitor operations and develop improvements. Control the selection, development and training of information technology professionals and other staff and monitor their performance.
The ideal candidate will have exceptional communication skills, the ability to build and maintain strong relationships.
Overall Strategy, Management and Communication:
End User Management:
Vendor Management:
What are we looking for?
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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