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Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives – and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better – advancing our mission to transform healthcare and serve as a leader of positive change.
The Experience Supervisor is responsible to monitor the Office of Patient Experience and volunteer strategies deployed across the network to ensure an exceptional human experience for individuals, families, and visitors. This position provides oversight for Volunteer Services and may have direct reports in the hospital’s Office of Patient Experience (OPE). This position fosters representation of the voice of the individual (patient, family and significant others, community and team members) and collaboration to ensure extraordinary human experiences. In addition, this individual supports the OPE Manager and team on education and coaching initiatives for leaders, physicians and team members on market data relative to the patient experience including CMS public reporting programs (i.e. HCAHPS and STAR ratings, etc.), rounding trends and outcomes as well as patient experience quantitative and qualitative survey data and deployment of network strategies.
Responsibilities
A day in the life of a Supervisor of Patient Experience with Hackensack Meridian Health includes:
Qualifications
Education, Knowledge, Skills and Abilities Required:
Education, Knowledge, Skills and Abilities Preferred:
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
Our Network
Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility
As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.
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