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Job Family:
Patient Account Representative
Travel Required:
None
Clearance Required:
None
The Patient Account Representative is an extension of a medical client’s business office staff. Representatives are responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve account balances. Representatives will perform all job-related duties as assigned.
This position offers an attractive Hybrid Schedule. Will be working two days in the Lewisville, TX office and three days virtually from home.
Questions regarding these openings, please contact Chris Rivera (Manager, Talent Acquisition) at (phone number removed).
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Account Review
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Customer Service
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Medical Billing
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Complete all business-related requests and correspondence from patients and insurance companies
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Complete all assigned projects in a timely manner
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Assist client and patients in all requested tasks
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Communicate to Guidehouse management areas of concern or areas of improvement
Client Responsibility
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Research and respond to all patient inquiries received by telephone and mail
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Update patient demographic information and initiate account adjustments
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Resolve account balances to zero
What You Will Need:
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High School Diploma or equivalent.
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3 years experience in office, customer service or healthcare field
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Word and Excel knowledge
What Would Be Nice To Have:
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PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is essential.
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Ability to initiate and follow through on projects and work independently with minimal supervision required.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
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Medical, Rx, Dental & Vision Insurance
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Personal and Family Sick Time & Company Paid Holidays
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Position may be eligible for a discretionary variable incentive bonus
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Parental Leave
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401(k) Retirement Plan
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Basic Life & Supplemental Life
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Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
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Short-Term & Long-Term Disability
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Tuition Reimbursement, Personal Development & Learning Opportunities
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Skills Development & Certifications
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Employee Referral Program
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Corporate Sponsored Events & Community Outreach
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Emergency Back-Up Childcare Program
About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at (phone number removed) or via email at (url removed). All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
