GritHR Solutions Looking for Help Desk Specialist at United States Full Time

Overview:

Founded in 2010, Aligned Technology Solutions is a people-focused Managed Service Provider doing things a little different than traditional MSPs. We value ourselves on being a business partner to our clients, providing IT solutions to fit their needs backed by white-glove service. We are named in the Inc 5000, the MSP 501, and Financial Times inaugural list of The Americas’ Fastest Growing Companies 2020. We provide our employees with a fulfilling work experience that encourages creativity, passion, and individual growth. We are looking for an individual who shares the same values:

• We love helping people
• We are Committed to Excellence
• We are Forward Thinking

We are looking for a Full Time – Help Desk Specialist. Hours are Monday – Friday 9am-6pm CT.

Duties and Responsibilities:

• Work with our clients in a remote support capacity
• Possess the ability to effectively describe problems or needs to resolve problems in a timely manner
• Provide timely technical and customer support in a pleasant and helpful manner
• Participate in the rotating on-call schedule for after-hours / emergency Help Desk coverage
• Ability to analyze, make decisions and solve problems
• Meet the performance goals established by your direct supervisor
• Read, understand and follow all company and job-related policies and procedures
• Attend required company and departmental meetings

Additional duties as assigned.

Qualifications:

• 1-2 years of Help Desk Support experience
• Tech savvy with working knowledge of office automation products, databases, and remote control
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and solve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• Experience with Mac is a plus
• Reasoning/Analysis
• Works with Minimal Supervision
• Ability to stay organized and multitask
• Ability to perform well under pressure

Job Type: Full-time

Salary: $40,000.00 – $60,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Work Location: Remote

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