Goodwill of Colorado Looking for Coordinator, Secondary Markets – Kearney Outlet Goodwill of Colorado (Stapleton Full Time

This position offers you the opportunity to play an influential and visible role as our company grows. Training will begin immediately to prepare you to be responsible for effective and efficient Salvage Operations.

The Coordinator – Secondary Markets is responsible for all aspects of product life cycle management. This position primarily focuses on product tracking and distribution. The Coordinator serves as a champion and model of GID’s values – “FACE IT” which incorporates fun, accountability, collaboration, empowerment, innovation, and transparency in all we do. The Secondary Markets Coordinator in Salvage will also support the Outlet Manager in implementing best practices for processing salvage for the organization. Strong vendor relationship building a must!

To excel in this role, you will have the ability to combine business acumen with strong and proven people skills. You will also need to take a hands-on approach and contribute beyond your job description, as everyone at Goodwill of Colorado does. If this sounds like the right mix of challenge and opportunity for you, and you meet the minimum qualifications, we want to hear from you! This role performs the following duties personally:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains accurate reporting and tracking of Secondary Market inventory (as supported by Secondary Markets locations).
• Works with Secondary Markets Leadership to ensure order processing and delivery of products within allotted timeline and budget. This includes, but is not limited to managing product inventory, the load list, moving product, and troubleshooting same day loads.
• Provides outstanding customer service to ensure internal and external stakeholder satisfaction. This includes, but is not limited to timely email and phone responses, order processing questions, and changes.
• Performs vendor negotiations and escalates problems to Secondary Markets Leadership.
• Works closely with vendors to ensure payments are received and processed.
• Manages new vendor set-up to ensure a timely transaction.
• Creates and tracks all order invoices, bill of landings (BOL), and manifests.
• Tracks daily, weekly, and monthly revenue and updates reports accordingly. Completes Sun Aged reports pre-payments and accounting follow through.
• Follows the direction of Secondary Markets Leadership on new vendor sourcing and networking.
• Creates and updates all Secondary Markets standard operating procedures (SOPs).
• Provides secondary support for administrative duties including, but not limited to KPI/WMS training and support, filing, data entry, Secondary Markets Blue Room updates, and Zendesk tickets.
• Builds and maintains effective quality working relationships with external and internal stakeholders. Uses effective written and verbal communication. Uses good interpersonal skills treating everyone with dignity and respect. Immediately advises supervisor of significant and unexpected problems. Promotes and demonstrates teamwork and cooperation.
• Completes assignments, projects, reports, and paperwork accurately and timely.
• Follows all Goodwill policies and procedures. Follows safety rules and regulations. Acts safely at all times.
• Works flexible schedules, overtime, weekends, evenings and holidays if required.
• Performs other duties as assigned.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies: Customer Service, Professionalism, Problem Solving, Team Work, Cost Consciousness, and Organizational Support.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

High School Diploma or G.E.D. required. Associates degree or equivalent preferred. Minimum of two years related warehouse, distribution, or supply chain experience required. Experience in invoicing/billing preferred. Relevant experience may substitute for the degree requirement.

COMMUNICATION SKILLS

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification. Responds well to questions. Demonstrates group presentation skills. Participates in meetings.

Bilingual in Spanish, preferred.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and apply necessary mathematical skills to address IT technical issues. Ability to apply mathematical concepts to manage appropriate budgeting practices.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of MS Word processing software; MS Excel spreadsheet software; and MS Outlook contact management systems. Ability to learn and work with computer programs/systems. Proficiency in Internet and general database concepts is preferred.

CERTIFICATES and LICENSES

Ability to pass a criminal background search, pre-employment drug test, and E-verify. Must have a clear Colorado driver’s license and be able to drive on Goodwill business, if necessary.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate to high. Duties and responsibilities are usually conducted in Warehouse conditions. As business needs dictate, employee will travel and work from various Goodwill Operations locations where environmental conditions may vary. Employee may travel approximately 10% of the time.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and /or move up to 20 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee may stoop, kneel, crouch, or crawl.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.

Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify

We promote a Safe & Drug-free Workplace.

Thought Provoking – Capable of making others think deeply on a subject
Team Player – Works well as a member of a group
Detail Oriented – Capable of carrying out a given task with all details necessary to get the task done well

Ability to Make an Impact – Inspired to perform well by the ability to contribute to the success of a project or the organization
Goal Completion – Inspired to perform well by the completion of tasks

High School / GED (required)

2 – 3 years: Warehouse work environment (required)

Skills